Rontar Ad Exchange: Free Ads
Get new orders by showing your ads in other stores
Rating
3.6
feedback
105
chart
#12,004
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
9%
-
Less than a month
53%
-
Less than a year
24%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify app are quite mixed, with a significant number of negative experiences shared by users. Common themes in the negative reviews include issues with the app not functioning as expected, ads being placed without consent, lack of responsiveness from the support team, and problems with billing and overcharging. Users have expressed frustration with the app's performance, especially in terms of ad delivery and budget management. On the positive side, some users have found the app easy to use, with good customer service and promising results in terms of ad impressions. The free version of the app has been praised for its functionality and user-friendliness.
Highlights
Review RSS Feed
All reviews
Dec. 13, 2024
Do not use this app and do not top up your account without hearing from them. Maybe the free version works. We wanted to try out paid version and topped up only $10 initially to see how it works. We set up a campaign for $5 per day, this was the only daily budget you can choose. You cannot go higher than that. We waited so many days, nothing moved. The system did not spend any budget for a few weeks. We gave up on it. Today, when I checked, that $10 we put initially was also not there anymore. In the beginning, when we just started, we have written them a few emails. Until now many weeks passed, no one replied. It is a ghost town here. Luckily, it was only $10 we lost.
Hello, We apologize for the miscommunication. All your emails landed in our spam folder, and we only discovered them after you posted your review. We have responded to your emails but haven't received a reply yet. Please note that your budget hasn't been spent because your ads have been inactive. If you still want to use the budget, please reinstall the app. If you'd prefer a refund, let us know and we'll process it promptly. Thank you for your understanding, and have a nice day.
June 10, 2024
Not a very good app. It places random ads on your website, so it looks very weird. Can't recommend this bad app. It messes up your theme.
Feb. 16, 2024
The app posted ads all over the website without notifying! When I wanted to turn these off, the app said that I need to switch to paid plan to turn these ads off.. Hurted my conversion and reputation, be careful with this app!
Hello, thanks for your feedback. Recently, we have implemented changes to our Free plan. Now to promote their ads in other stores for free, users need to publish other stores' ads on their websites in return. This is how our Free plan works. Over the last month, we have sent 3 email notifications to all free plan users, the last was sent on Thursday. Probably you have missed it. The ads are posted at the very bottom of product pages and do not harm reputation. Also, if you want to turn this off, you can do this on the Publisher page. In this case, it's natural, that your products will not be advertised as well. Please, if you need any assistance, reach out to our support. We're always ready to help.
July 6, 2023
Saw my own ad today on a webpage after using this for more than a year. My ad had a broken header so it wasn't showing my logo, it was showing old product images from longer than 8 months ago which were removed from the shop way back then when the new ones were put in. They had no idea something was wrong. I'm guessing all their customers are probably affected. I've spent around $1,966 on advertising through them which I reckon I just wasted. They offered me a $25 credit as the remedy for 8 months of showing old product images that weren't converting instead of the new ones I'd evolved massively. Are you joking? Shopify what the hell I expect a certain standard in here.
Thank you for your review and being our customer for such a long time. We would like to assure you that we continuously update product information, which is shown on the ads, but product pictures are updated not more often than once a month. Such configurations are set on purpose in order not to overload customers' servers. It is necessary to mention that you periodically suspend your campaign and then restart it in a while. In fact, you were running your retargeting at the beginning of the year and then made a pause. After that, your campaign was restarted in June. Therefore, your pictures have not been updated yet as your campaign was activated after our latest update of the pictures. Based on the above-mentioned information, we confirm that your campaign was running with the part of outdated pictures for just one month. We understand that this could influence the conversions but according to your statistics the number of clicks was not lower than usual. For now, all your pictures are updated. It was made as soon as we received your request. We truly regret that you were not satisfied with our services during last month, but we hope that you will accept our bonus offer and keep cooperating with us.
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