Rontar Ad Exchange: Free Ads

Hello, thanks for your feedback. Recently, we have implemented changes to our Free plan. Now to promote their ads in other stores for free, users need to publish other stores' ads on their websites in return. This is how our Free plan works. Over the last month, we have sent 3 email notifications to all free plan users, the last was sent on Thursday. Probably you have missed it. The ads are posted at the very bottom of product pages and do not harm reputation and pull away people that are really interested in your products. Also, if you want to turn this off, you can do this on the Publisher page. In this case, it's natural, that your products will not be advertised as well. Please, if you need any assistance, reach out to our support. We're always ready to help. Apologies for the inconvenience.

Hello, thanks for your feedback. Recently, we have implemented changes to our Free plan. Now to promote their ads in other stores for free, users need to publish other stores' ads on their websites in return. This is how our Free plan works. Over the last month, we have sent 3 email notifications to all free plan users, the last was sent on Thursday. Probably you have missed it. The ads are posted at the very bottom of product pages and do not harm reputation. Also, if you want to turn this off, you can do this on the Publisher page. In this case, it's natural, that your products will not be advertised as well. Please, if you need any assistance, reach out to our support. We're always ready to help.

Thank you for your review and being our customer for such a long time. We would like to assure you that we continuously update product information, which is shown on the ads, but product pictures are updated not more often than once a month. Such configurations are set on purpose in order not to overload customers' servers. It is necessary to mention that you periodically suspend your campaign and then restart it in a while. In fact, you were running your retargeting at the beginning of the year and then made a pause. After that, your campaign was restarted in June. Therefore, your pictures have not been updated yet as your campaign was activated after our latest update of the pictures. Based on the above-mentioned information, we confirm that your campaign was running with the part of outdated pictures for just one month. We understand that this could influence the conversions but according to your statistics the number of clicks was not lower than usual. For now, all your pictures are updated. It was made as soon as we received your request. We truly regret that you were not satisfied with our services during last month, but we hope that you will accept our bonus offer and keep cooperating with us.

Thanks for your review and for using our app. We received the only email from you on Sunday, September 4th. We reviewed your campaign statistics and settings and sent you our response with a clarifying question today, on September 5th. We look forward to receiving your reply in order to assist you with your inquiry.

Hi, Thanks for your review and for using our app. Let me clarify a few things on using our app: 1. Your campaign is still in the learning mode, during which you may often see higher CPCs and lower conversion rates. Once the campaign is out of the learning mode, your CPCs will decrease. 2. Another reason for the higher CPCs than normal is your campaign settings. By default, your bid strategy is set to Auto, which means that we will try to get as many clicks/impressions as possible within your budget, which is $5 a day at the moment. This may sometimes result in a CPC higher than the average because your ads start showing on premium websites/ad placements. If you would like to manually limit the CPCs, you can switch to the “Target CPC” bid strategy in the app and enter the maximum CPC you’re willing to pay per click. Bear in mind though, this may severely limit the number of impressions/clicks you’re getting. 3. As for where we show you ads. We show your ads on the websites your visitors go to. To do that, we partner with different ad networks, including the Google network. Unfortunately, most of our partners don’t share the URLs with us. Even if they did, this information would be of no use to you. Our bidding algorithms determine where and when to show your ads, which is much more efficient than trying to exclude the non-converting sites that some ad networks allow on your own. Hope this helps.

Hi, Thanks for your review and for using our app. Our Free Forever plan was created specifically for newer stores that are just starting out and have around 30-50 visitors daily or even fewer. For newer stores, the monthly 1,000 ad impressions available under the Free Forever plan is more than enough to leverage retargeting to its full potential. For the same reason, some of the settings are not available in your account because they simply make no sense and will not work if you only have a few dozen visitors daily. However, if you have 100+ visitors daily or even more, it makes sense to consider switching to the paid plan. Under the Pay-as-you-go plan, you will only be limited by the number of visitors you have daily to your website and the daily budget you set in your account. You will also be able to adjust different campaign settings that are not available under the Free Forever plan to improve your ROI, if that’s what you need. Hope this helps. Please reach out to our support team if you need help adjusting your campaign settings or have questions about whether our paid plan makes sense for your website.

Hi, Thanks for your review and for being a customer of ours for such a long time. Our technical team has taken a deeper look into the issue and found the problem. When it’s time to top up an account, we notify our billing gateway to charge your payment method on file. Normally the entire process is instant, however, it may take the payment gateway a few hours to charge the payment method in extremely rare cases. As a result, this caused our billing system to send more than one billing request to the payment gateway. The issue has been fixed now. We’ve implemented a check on our side to ensure this never happens again. Your account manager has also been notified of the issue and will be in touch with you shortly.

Hi, thanks for your review and for using our app. Let me clarify a few things on using our app: 1. Your campaign is still in the learning mode, during which you may often see higher CPCs and lower conversion rates. Once the campaign is out of the learning mode, your CPCs will decrease. This is exactly what you might see when starting Facebook campaigns. 2. Another reason for the higher CPCs than normal is your campaign settings. By default, your bid strategy is set to Auto, which means that we will try to get as many clicks/impressions as possible within your budget, which is $5 a day at the moment. This may sometimes result in a CPC higher than the average because your ads start showing on premium websites/ad placements. If you would like to manually limit the CPCs, you can switch to the “Target CPC” bid strategy in the app and enter the maximum CPC you’re willing to pay per click. Bear in mind though, this may severely limit the number of impressions/clicks you’re getting. 3. As for the number of conversions, so far you’ve had just two clicks, which is too few to see a conversion. It usually takes at least a few dozen to see one. 4. When you sign up for the Pay-as-you-go plan, we bill you $25 initially and then every time the advertising balance gets low, in accordance with your daily budget settings, and to cover the amount due in the upcoming 3-4 days. You can see this explained in detail on our Billing page in the app. Hope this helps. Please reach out to our support team if you have any questions or need assistance with your campaign settings. We’d be happy to help.

Hi, Thanks for using our retargeting app. Here are a few comments regarding how we work and your support inquiry: 1. Since Rontar is a retargeting company, we show your past visitors only the products they were previously interested in. That way, we make sure you have a high ROI, and your ad cost is kept to a minimum. That is how retargeting works in general, not just with us. 2. As our support agent pointed out, the ad in your account is just a preview. Your actual past visitors will see the exact products they were interested in. 3. It's not possible to advertise with us if you have adult-related content on your website. The partners we work with have strict policies in that regard. Hope this helps.