iiGears™ review for Rontar Ad Exchange: Free Ads
Sept. 19, 2024
2024 Edit : I would not recommend this app to anyone. Rontar used to be really good with their google retargeting, it looks like now they have removed that option. Good app for google retargeting, Ive been using this for 2 years with no issue, recently Rontar has double and tripled charge me.... twice.... My limit is $70 recharge when im low, the first time they charged me double $140, I contacted them and they said it was an error and issued a refund. This time I was triple charge $210. This point I may completely stop using rontar and since they always overcharge my account for no reason, the only explanation i got they said it was an error..... I have overall spent $3000 on their service and this is unacceptable.
Hi, Thanks for your review and for being a customer of ours for such a long time. Our technical team has taken a deeper look into the issue and found the problem. When it’s time to top up an account, we notify our billing gateway to charge your payment method on file. Normally the entire process is instant, however, it may take the payment gateway a few hours to charge the payment method in extremely rare cases. As a result, this caused our billing system to send more than one billing request to the payment gateway. The issue has been fixed now. We’ve implemented a check on our side to ensure this never happens again. Your account manager has also been notified of the issue and will be in touch with you shortly.
