Rontar Ad Exchange: Free Ads
The reviews for this Shopify app are predominantly negative, with users expressing dissatisfaction with various aspects of the app. Common themes include poor customer support, unexpected charges, lack of control over ad placements, and ineffective advertising campaigns. Users reported issues such as ads being placed without notification, ads displaying outdated product images, and difficulties in managing budgets and ad customization. Some users also mentioned experiencing overcharging and a lack of transparency in the app's operations. Despite some positive feedback on the app's ease of use and free features, the overall sentiment is negative due to the app's performance and customer service.
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Do not use this app and do not top up your account without hearing from them. Maybe the free version works. We wanted to try out paid version and topped up only $10 initially to see how it works. We set up a campaign for $5 per day, this was the only daily budget you can choose. You cannot go higher than that. We waited so many days, nothing moved. The system did not spend any budget for a few weeks. We gave up on it. Today, when I checked, that $10 we put initially was also not there anymore. In the beginning, when we just started, we have written them a few emails. Until now many weeks passed, no one replied. It is a ghost town here. Luckily, it was only $10 we lost.
Hello, We apologize for the miscommunication. All your emails landed in our spam folder, and we only discovered them after you posted your review. We have responded to your emails but haven't received a reply yet. Please note that your budget hasn't been spent because your ads have been inactive. If you still want to use the budget, please reinstall the app. If you'd prefer a refund, let us know and we'll process it promptly. Thank you for your understanding, and have a nice day.
Not a very good app. It places random ads on your website, so it looks very weird. Can't recommend this bad app. It messes up your theme.
We added this app 2 or 3 years ago, essentially to compare it against Adroll. Then we essentially ignored it since it didn't seem to do anything meaningful but then..... Going through some analytic data points, we noticed some "instability issues" that confused us, since it suggested that there was "ad space" on our website. Turned out that on the very bottom of each page, the app had placed a banner and was running ads from other retailers and brands, suggesting that "you might also like". So FYI, you might find ads on your website that literally pulls people away....
Hello, thanks for your feedback. Recently, we have implemented changes to our Free plan. Now to promote their ads in other stores for free, users need to publish other stores' ads on their websites in return. This is how our Free plan works. Over the last month, we have sent 3 email notifications to all free plan users, the last was sent on Thursday. Probably you have missed it. The ads are posted at the very bottom of product pages and do not harm reputation and pull away people that are really interested in your products. Also, if you want to turn this off, you can do this on the Publisher page. In this case, it's natural, that your products will not be advertised as well. Please, if you need any assistance, reach out to our support. We're always ready to help. Apologies for the inconvenience.
The app posted ads all over the website without notifying! When I wanted to turn these off, the app said that I need to switch to paid plan to turn these ads off.. Hurted my conversion and reputation, be careful with this app!
Hello, thanks for your feedback. Recently, we have implemented changes to our Free plan. Now to promote their ads in other stores for free, users need to publish other stores' ads on their websites in return. This is how our Free plan works. Over the last month, we have sent 3 email notifications to all free plan users, the last was sent on Thursday. Probably you have missed it. The ads are posted at the very bottom of product pages and do not harm reputation. Also, if you want to turn this off, you can do this on the Publisher page. In this case, it's natural, that your products will not be advertised as well. Please, if you need any assistance, reach out to our support. We're always ready to help.
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