Ronniefloweer LLC review for Easify Product Options Variant

Dear Ronnieflower Store Owner, We sincerely apologize for the troubles you've encountered while using our app. It deeply concerns us to hear about the financial losses your store has incurred, and we understand the frustration this must have caused. Upon thorough investigation, we have identified that the issue you faced is not directly attributed to our app but rather stems from recent API updates implemented by Shopify. These sudden alterations have disrupted the accuracy of order pricing, leading to the omission of additional add-ons in many cases. Although these changes were beyond our control, we acknowledge our responsibility as our app interfaces with the affected API. In light of this, we are committed to rectifying the situation and compensating you for any losses incurred. We have devised a more stable solution that is independent of Shopify's API fluctuations to ensure seamless order processing moving forward. We have sent you an email outlining the details of this solution, but it appears you may have missed it. We urge you to review the proposed plan and consider giving us another opportunity to address your concerns. Your satisfaction is of utmost importance to us, and we are dedicated to assisting you in resolving this matter promptly. Please grant us the chance to regain your trust and demonstrate the improvements we've implemented. Thank you for your understanding and patience. We look forward to your response and the opportunity to serve you better. Best Regards, Easify Team.