Jane's Jewelry review for Easify Product Options Variant
Feb. 28, 2024
Custom fields load slowly on the product page after the product page has rendered which is poor UX. If you charge extra for a product add-on, your discount codes may stop working (as happened in my case) and the estimated total on the cart page will not include the price of the product add-on (creating confusion for the customer). I notified the developers via their contact us page a day ago but there has been no reply. Time to test another app with the same functionality, unfortunately.
Dear Mr. Paul, First and foremost, we want to express our sincere apologies for the inconvenience you've experienced. Please allow us to clarify that we did respond promptly to your feedback, merely minutes after receiving it via our contact form. Our team sent an email requesting additional information to better assist you. Regrettably, it appears that our communication might have been overlooked or filtered into your spam folder. Would you mind checking again your mailbox, including the spam folder, to ensure that our communication did not inadvertently escape your attention? Regarding the issue with discount codes and add-on prices, we recognize our oversight in not effectively communicating this limitation to you and our app users. Although we mentioned the add-on price limitation in our user guide/documentation and suggested the use of the Add-on Product as an alternative solution (https://easifyapps.com/docs/add-on-prices-vs-add-on-products/), our communication fell short beyond the guide. Moving forward, we are committed to enhancing the visibility of app features, including a comprehensive overview of their pros and cons, ensuring that this information is easily accessible to all users. Additionally, we take your feedback about the performance issue with custom options loading slowly on your product pages very seriously. Our team is actively working on optimizing the app to enhance option loading speed and overall performance. We genuinely regret any negative impact our app may have had on your store, and we empathize with any frustration it may have caused. Our team is dedicated to rectifying the situation and enhancing your overall experience with our app. If there's anything specific you would like us to address or improve, please let us know. We are more than willing to go the extra mile to meet your expectations. Your satisfaction is our top priority, and we believe that with your guidance, we can turn your experience around. Could you kindly check your mailbox again for our initial response? We believe that a second look at our correspondence might help clarify any confusion. Thank you for your time and consideration. We look forward to the opportunity to serve you better. Best regards, Easify Team.
