DivaSilver review for Easify Custom Product Options

Dear DivaSilver Store Owner, We sincerely apologize for the inconvenience caused by the recent issue with our app. We understand the frustration it may have caused for your store, and we want to assure you that addressing this matter is our top priority. Our team has thoroughly investigated the issue and has taken immediate steps to rectify it. Prior to receiving your review, we have already implemented necessary fixes. Allow me to provide a brief overview of the issue encountered by your store, while detailed information has been sent to you via email. One of our recent updates inadvertently conflicted with your theme, preventing our app from loading properly. Additionally, a feature within our app temporarily blocked certain page elements until full loading, exacerbating the issue on your site. We acknowledge our oversight in not conducting thorough compatibility checks before releasing the update and have since learned valuable lessons from this incident. We are committed to making things right and regaining your trust. Your feedback is invaluable to us, and we welcome any suggestions or ideas on how we can improve your experience and ensure your satisfaction. As mentioned, we have already reached out to you via email. Kindly review it at your earliest convenience, and we eagerly await the opportunity to connect with you further. Thank you for your understanding and patience as we work to resolve this matter. Best regards, Easify Team.