Taleology review for Easify Product Options Variant
July 28, 2024
I always like to wait before rating an app to truly understand its function. One reason I went with Easify was because of the easy UI to get it set up. In general it is a great application for any shop that needs variants like text fields, add ons, etc. PROS: I have always had quick customer service and even some custom work done when a particular issue with the UI was colliding with my shop. Easy interface to built option sets and conditional logic. CONS They could still use improvement on the options themselves. I hope to see improvements in these areas. While the customer service is fast, it was clear they are not all as knowledgeable about the platform. I have 2 x when talking them ended up uncovering how to solve my own problem, which if they dug a little deeper would have also known themselves.
Thank you for taking the time to share your detailed feedback! We appreciate your positive notes about our customer service and the interface. We also value your suggestions for improvement. We’re continuously working on enhancing our app and your insights will certainly help us focus on the right areas. We’ll work on ensuring that all our support staff are more deeply knowledgeable about the platform. We hope you continue to support our app and provide feedback as we make these improvements. If you have any more suggestions or need further assistance, please feel free to reach out. Thanks again for your thoughtful review! Best regards, Easify Team.
