Pro Safety Signs review for Easify Product Options Variant
Jan. 31, 2025
Unfortunately, I had to change my review as the plugin is not performing as expected. These guys have amazing support and are quick to answer, but unfortunately, after 5 days of constant back and forth, they were not able to get the plugin to work, so we had to move to another plugin. If Shopify offered a ticketing system, the whole process would probably be more effective. Every single time I raise the issue again with the developer, I have to explain it from the very start and upload videos, screenshots, etc, instead of just pulling up our chat history...
Dear Pro Safety Signs Store Owner, We're truly sorry to hear about your frustrating experience with the Easify Product Options app. We sincerely appreciate your patience and the time you took to work with our support team. We recognize that our usual level of support fell short in your case, and that’s on us. Unfortunately, your request came during our Lunar New Year Holiday, a time when our response times were slower than usual, leading to delays in resolving your issue. That is not the level of service we aim to provide, and we deeply regret any inconvenience this caused you. Regarding the need to repeatedly explain your issue to different support agents, we completely understand how frustrating that must have been. That was our mistake. We take full responsibility and will retrain the support agent involved while also improving our internal system to ensure a smoother experience in the future. Your feedback highlights a real issue, and we are committed to fixing it. We truly hope you’ll give us another chance to earn back your trust. If there’s anything we can do to make things right or if you have any additional suggestions, please let us know. Thank you for your patience and understanding, and we wish you all the best with your store. Best regards, Easify Team.
