JewelrybyKarenM review for Easify Product Options Variant
March 26, 2025
The only issue that I would like to see worked on is having a service where you can have your development team set the app up for the customer who like me, find it difficult to understand the process. But with that said Violette was a life saver. She had the patience to work with me which is saying alot! She understood your app when others did not. She is a real asset to your company and deserves a raise or promotion maybe into a trainer position where the other empoyees can learn and be able to solve issues as much as she did. Other employees kept sending me to videos to watch which were not helpful in my case. But Violette stepped up and would go into where my problems were and actually do it for me where I couldn't. Great Job Violette.
Thank you so much for your thoughtful and honest review! We're truly glad to hear that Easify Product Options has been helpful for your store and that Violette was able to support you in such a hands-on and patient way. Your kind words about her mean a lot, and we completely agree, she's a valued part of our team, and we’re so proud of the care she puts into helping our users. We're also sincerely grateful for your honest feedback about your experiences with our other support team members. It's clear there's room for improvement in ensuring all our agents can provide the same level of clear and personalized assistance. Please rest assured that your feedback has been heard, and our entire support team will actively strive to improve, so that moving forward you'll receive consistent, high-quality support from everyone on our team - not only from Violette. If there's ever anything else we can help you with, please reach out anytime, we'll always be here, ready to assist. Thanks again for sharing your insights and helping us improve! Best regards, Easify Team.
