Lichtmast-24 review for Easify Custom Product Options
April 19, 2025
Uninstalled this App and still charging?! They were unable to make it compatible to Pagefly Pagebuilder - even after paying for the programming service. It left a mess - so we had to uninstall it. Yet they are still charging the monthly fee?
We’re truly sorry to hear about your experience and completely understand how frustrating this situation has been. Our team genuinely wants to make things right and has already reached out to you via email with a proposed solution, we’re just waiting for your go-ahead so we can assist as soon as possible. We’d also like to clarify a common misunderstanding: app charges are processed directly by Shopify, not by us. While we don’t have control over billing, we’ve explained everything in more detail in our email and are more than willing to support you in resolving the issue. Your feedback is incredibly important to us, and we’d truly appreciate the chance to turn this around for you. Please feel free to reply to our email whenever you're ready, we’re here and happy to help in any way we can. Best regards, Easify Team.
