My Retro Poster review for Easify Custom Product Options

June 6, 2025

We installed Easify to manage product options without creating variants and used it for several months. The interface was user-friendly, but the app caused major problems on both the technical and operational side. 1. Checkout bug: option pricing not applied with discount codes When customers applied discount codes, the extra charge for selected options was removed from the final total, even though the option appeared as selected in the order. This led to orders going through with €0 extra — a critical bug that caused real financial loss. 2. Confirmed performance drop (before/after tests) We ran multiple Lighthouse audits before and after uninstalling the app: • Product page (desktop): went from 46 → 95 • Product page (mobile): 22 → 46 • Home page (desktop): 63 → 74 • Home page (mobile): 85 → 95 These results were consistent across several runs. No other change was made between the tests besides removing Easify — which confirms the app had a measurable impact on page speed. 3. Limited dev availability despite “24/7 support” While replies were polite and courteous, basic questions like “Where is tracking configured?” or “How to fully uninstall?” could not be answered in real time. We were told the dev team would respond in 6–10 hours, due to their time zone. This does not meet the expectations of true 24/7 technical support — especially for stores based in Europe. Final response from Easify They confirmed the app uses Shopify’s extension system, does not inject tracking scripts, and that no manual cleanup is needed after uninstall. That’s appreciated — but came too late, after real losses and slowdowns. ⸻ Summary: The app has potential, but for us, it caused lost revenue, degraded performance, and long delays in support. It may be suitable for simple setups, but if your store is sensitive to speed and operational stability, use with caution.