DWO Services Printing review for Easify Custom Product Options

Dear DWO Services Printing store owner, We're truly sorry for all the trouble you've experienced, we understand how frustrating this must have been, and we’ve never taken your concerns lightly. About the unexpected orders: When you enabled the Price Add-on feature, Easify Product Options generated associated products in your store to handle pricing logic. This is a common method used by many product options apps. Unfortunately, low-priced products (whether created by apps or not) can sometimes attract bot-generated spam orders — an issue that’s beyond the control of any single app. That said, we absolutely understood how serious the situation was for your store. That’s why we immediately helped you switch to our new version of the Price Add-on, which doesn’t rely on auto-generated products anymore. From what we checked, the new setup is working as expected, and we believe this is currently the most effective solution to prevent further spam orders from bots. Although this issue was outside our control, we still offered you a discount — not because we had to, but because we genuinely care. Your experience matters to us. We also followed up via email, hoping to continue supporting you, but didn’t hear back. About the charge: It was processed because the trial ended while the app remained installed. Shopify handles all billing directly, and we don’t have control over charges or cancellations. We sincerely hope for your understanding. We’re here to help, not to waste your time. If you're willing to give it one more shot, we’d love the opportunity to make things right. Just reach out via our in-app live chat anytime, and we’ll be ready. Best regards, Easify Team.