Les Échiquiers du Roi ™ review for Easify Custom Product Options

We are paying for the Premium plan, the most expensive one, but the app does not work properly on a large part of our store (pages built with a third party app). Despite several conversations with their support, no concrete solution has been provided. They keep saying it’s “not compatible” and that we have to wait, while one of their agents managed to activate the option temporarily the day before. In the end, we are paying for a service we cannot fully use, and the support team has been unhelpful in resolving the issue. Very disappointing