Giftz Unique review for Easify Custom Product Options
Oct. 18, 2025
I’m very disappointed with this app and the experience I’ve had with Easify Custom Product Options. I installed it specifically for its personalization/live preview feature, which was supposed to let customers see their personalized designs or text updates in real time. Unfortunately, this feature never worked properly from the start. I tried multiple times to configure it according to their documentation and even reached out to support, but the response was slow and unhelpful. Instead of actually fixing the issue, they just kept suggesting the same basic steps that I’d already tried. The “live personalization preview” function — which is one of their main selling points — simply does not work as advertised. What’s worse is that they continue to charge me for the paid plan even though the main function I needed doesn’t work at all. There’s no compensation, no refund, and no accountability. I expected better transparency and support, especially from an app that claims to provide advanced customization tools. Overall, this has been a waste of both time and money. I’ve had to switch to another app just to get basic functionality working. If you’re considering Easify for its personalization or live preview feature, don’t bother - it’s unreliable and you’ll just end up frustrated.
Dear Giftz Unique Store Owner, We’re truly sorry to hear about your experience with Easify Product Options, especially regarding the Live Preview feature. We completely understand how important this function is for stores offering personalized products. We’ve thoroughly reviewed your experience and would like to explain what occurred, to help clear up any misunderstanding: - September 10: You contacted us about Live Preview not displaying properly. - September 11: Our team found a conflict between your theme and the app, fixed it right away, and even sent you a video showing that the Live Preview was working perfectly after the fix. - September 12: We followed up to confirm if everything was fine, but didn’t receive a response. - October 18 (5 weeks later): You reached out again, and upon checking, we found Live Preview was turned off in your setup, which caused it not to display. Even though your refund request came after our 30-day money-back period, we still agreed to proceed. However, when we verified the payment, there was no transaction from your store, which meant we couldn’t process the refund. We emailed several times to clarify and find a fair solution but didn’t receive a response. We truly value every user’s experience and always strive to provide quick, transparent support. The Live Preview feature is actively used by thousands of merchants, and we’d be happy to help you set it up again correctly if you’d like to give Easify another try. Please reach us directly via the in-app live chat anytime, our team is available 24/7 and ready to assist you immediately. Best regards, Easify Team.
Easify Custom Product Options, Variants with Personalizer