KI Home review for Easify Custom Product Options

Dear KI Home Store Owner, Your review about lost customizations immediately got our full attention. We know that when this feature fails, it is more than just a technical issue. It affects the trust your customers place in your store, and we take that very seriously. We are truly sorry for the frustration and extra work this caused as you had to manually track down orders. You deserved a smoother experience, and we are committed to making it right. However, our support team hasn’t received any contact from your store during the time this issue occurred. This matters because, without real-time reports, we cannot see what happened on your end or fix it before it impacts your business. Since Easify Product Options worked for your store for months, something likely changed in your setup. Here are the most common causes we’ve seen in similar cases: - Theme change: After switching to a new theme, the app needs to be reactivated for that theme to function properly. - New app installation: Some apps can conflict with Easify by modifying shared scripts or elements. - Checkout customization: Custom code or checkout setting changes can sometimes interrupt how product options transfer to the cart. - Or a potential issue within our app that appeared under a specific condition in your store, which we can only verify by reviewing your setup. We’d really appreciate your help in finding the exact cause. Please contact us via our 24/7 In-app Live Chat. We will: - Immediately review your store’s setup to identify the root cause. - Fix it right away if it’s related to Easify Product Options. - Offer compensation if the issue was caused by our app. We never want any merchant to face this kind of problem. The only reason we couldn’t help sooner is that we weren’t aware of it. Please give us the opportunity to investigate and make things right for you. Sincerely, Easify Team.