3dkeycap review for Easify Custom Product Options

Nov. 4, 2025

We had serious issues with this app. It glitched and failed to charge customers additional fees for certain product options. Unfortunately, it took us weeks to notice, resulting in over $1,000 in lost revenue. After reporting the issue, the team acknowledged a problem in their code and said they had fixed it, but it reappeared later. The second time, we caught it quickly and reached out again. They claimed it was resolved, but it wasn’t. We also experienced other issues where some listings would break. I asked if it might be related to our theme, but didn’t get any clear answers. Overall, this app caused us lost revenue, wasted time, and unnecessary stress. When I asked for a refund (given the losses caused by their glitch), they ignored the request. At this point, I don’t trust either the app or the team. I rarely leave negative reviews, but in this case, I feel it’s necessary to warn others.