Paw Canvas review for Easify Custom Product Options

I stopped using the app and uninstalled it, but I was still billed for that month. I raised a support ticket with Audrey before the billing was processed, but I was told that the charge would still go through and that I could get a refund afterward. This makes no sense to me. If the app has already been uninstalled and the billing can be canceled, why charge the customer first and then process a refund? I had the same situation with another app, and their support team simply canceled the upcoming billing internally instead of charging me and refunding it later. This billing process feels unnecessarily complicated and is a frustrating experience for customers.