EDGE Mobility System review for AI ‑ Easy Ads for Facebook Ads
April 17, 2023
Easy to make ads and integrate with your products. However, I got zero conversions in one month. I would get at least 2-3 per week with my own ads. Their audit told me to narrow my audience. So I did, and then my ads weren't shown for an entire week. The app doesn't even notify you. I asked why and they told me I needed to broaden my audience. The audit didn't mention my ad copy, then they told me "of course" the ad copy would be mistaken for spam. Not helpful and the tone they use is not friendly. Not recommended.
Hi EDGE Mobility System, Thank you for your honest feedback. We sincerely apologize if our recent communication felt unfriendly or if the advice you received seemed contradictory. That is certainly not the experience we strive to provide, and we’ve taken your comments to heart to improve our support tone. We’d like to provide some clarity on your journey with us: 1. The Audience Balance: Digital advertising often requires "finding the sweet spot." Sometimes an audience is too broad to find buyers, and other times narrowing it can cause Facebook’s delivery to pause if the group becomes too small. We are sorry the notification for this pause wasn't clear; we are working to make our AI-driven system even more transparent so you always know your campaign status in real-time. 2. Ad Copy & Conversions: Regarding the ad copy, our AI is designed to simplify the creation process, but Meta's policies on "spam-like" content can be strict and change frequently. Our goal is to help you navigate these hurdles. Since you mentioned getting 2–3 sales per week on your own, it shows your products have great potential. We would love to re-evaluate your store to see if there is a technical "blocker" or a specific copy tweak that could bring those conversion levels back to your Easy Ads campaigns. 3. Moving Forward: We want to turn this experience around. We have already reached out to you via your registered email address to offer a more personalized, hands-on audit of your copy and audience settings. We would love the chance to show you the friendly, expert support we are known for and help you get those conversions back on track. Thank you again for helping us improve. Best regards, Ouissal Oulad Lghrab Customer Success Specialist | Meta Certified Ad Expert Easy Ads Team
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