AI ‑ Easy Ads for Facebook Ads
The reviews for the Easy Ads Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team, particularly by Ouissal. Customers appreciate the quick responses, professional guidance, and patience exhibited by the support team. The app is praised for its ease of use, simplicity in setting up ads, and effectiveness in generating sales. Users mention that the support team goes above and beyond to ensure that customers understand the app and are successful in their advertising campaigns. However, there are a few negative reviews mentioning issues with the app not performing as expected or difficulties in canceling the service.
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Quick response, immediate refund and much more, really appreciate the team and their services. bundles of thanks
I would like to sincerely thank the entire Easy Ads support team, especially Ouissal, for the outstanding support and kindness throughout my case. When I first noticed the unexpected USD 39.95 charge, I was honestly very worried and scared. As a student, this was a significant amount of money for me, and it caused a lot of stress for me and my family. At first, I didn't know what to do. I contacted Shopify Support, and they carefully reviewed my case. They explained that the payment had been collected on behalf of the app developer and advised me to contact the Easy Ads support team through the Get Support option. They also documented my situation and assured me that they would follow up if needed. From the moment I contacted Easy Ads, your team treated me with respect and understanding. You patiently reviewed my screenshots, verified my account, and took the time to understand that I had not intentionally continued the subscription and that I had uninstalled the app immediately after discovering the charge. What impressed me the most was your willingness to make a one-time exception and approve a full refund, even though you were not obligated to do so. That level of customer care and empathy is something I truly appreciate. Thank you for listening, understanding my situation, and helping me through the entire process. Your professionalism, fast responses, and kindness turned a very stressful experience into a positive one. I truly appreciate the support from both Shopify Support and the Easy Ads Billing Team. Thank you once again, and I wish your entire team continued success. Keep up the excellent work!
Hi NovaGadgets, Thank you so much for your heartfelt 5-star review and for sharing your experience with Easy Ads. We’re truly glad we could help resolve the situation and turn a stressful experience into a positive one. Your kind words about our support and customer care mean a lot to us! Thank you again for your trust and appreciation. We wish you all the best and continued success! Best regards, Ouissal Oulad Lghrab Customer Success Manager Easy Ads Team
This app is advertised as having a free plan, but after installing it they charged me $39.95 USD twice within two months (June and July) without any clear notice. I did not get any orders/results from running ads through this app, yet I was billed both a subscription fee and an app fee each time. There was no proper warning before the charges were applied. Very disappointed — please refund these charges and make your pricing more transparent.
Hi CSG World Trends, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Easy Ads did not meet your expectations, and we appreciate the opportunity to address the concerns raised in your review. App Experience & Performance Easy Ads is designed to simplify ad creation and campaign management through automation. However, advertising performance depends on several factors, including the products being promoted, target audience, creatives, website experience, and conversion rate. We understand your concerns regarding performance in your niche and market. Easy Ads is used by many merchants in India across different industries, but results can vary significantly depending on each store’s setup, products, and overall advertising strategy. Billing & Shopify Integration Regarding billing, we’d like to clarify that Shopify handles Easy Ads subscriptions and payments directly. We do not have access to your payment details or the ability to charge your card directly. Support & Our Commitment We’re sorry that your experience did not meet your expectations. Our support team is always available to review your account, campaigns, and store setup in detail and help identify areas that may be affecting your results. We genuinely value your feedback and would be happy to help you understand what may have affected your experience with Easy Ads. Thank you again for sharing your concerns. Best regards, Ouissal Oulad Lghrab Customer Success Specialist Easy Ads Team
Easy setup , launch didn't take long, customer support was excellent
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