AI ‑ Easy Ads for Facebook Ads

Hi Velminea Fasyon, Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with Easy Ads didn't meet your expectations, and we appreciate the opportunity to make things right. We would like to address your concerns and provide an update: 1. Our Investigation & Outreach: Immediately after receiving your feedback, we reached out to you directly to investigate the specific issues you encountered. Our goal is to understand exactly where the app fell short for you so we can provide a personalized solution. 2. Ensuring a Better Experience: We have taken your comments to heart and have already implemented steps to ensure your experience, and that of all our users, is significantly improved. 3. Our Commitment to Your Success: At Easy Ads, we truly love helping our users get the best experience and results possible. We remain fully available to continue our conversation via email and help you reach your advertising goals. Please check your inbox for our latest message so we can assist you further. Thank you again for your feedback; it is essential in helping us build a better experience for all our users Best regards, Ouissal Oulad Lghrab Customer Success Specialist | Meta Certified Ad Expert The Easy Ads Team

Hi trendingshoping.com, Thank you for your feedback. We’d like to clarify a few points regarding your experience with Easy Ads for Facebook Ads: Billing is handled by Shopify; Easy Ads does not have any access to charge users directly. All billing for third-party apps is fully managed by Shopify. Account review & refunds: We encourage you to contact our support team via live chat or email at [email protected]. We’d be happy to review your account, and if you are eligible, we can issue a full refund. We’re here to help and want to ensure everything is resolved fairly. Please reach out so we can review your account and assist you. Best regards, Easy Ads for Facebook Ads

Hi Quickolla, Thank you for sharing your feedback. We’re sorry for the difficulties you experienced with Easy Ads. We’d like to clarify that campaigns run through Easy Ads are powered by AI, which means they need to be properly configured in your Ads Manager to work correctly. If the setup isn’t complete, the campaigns cannot launch as intended, even if Ads Manager allows ads to run. Our support team has contacted you via email multiple times to ensure we follow up with you until the issue is fully resolved and your campaigns can run successfully. We are committed to helping every user get their ads running smoothly and efficiently. We appreciate your feedback; it helps us improve both the app and our support process for all users. Best regards, Ouissal Oulad Lghrab Customer Success Specialist | Meta Certified Ad Expert Easy Ads Team

Hi Retrofitters, Thank you for taking the time to share your feedback — we truly appreciate it. We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address each of your concerns in detail: App usage and setup: You mentioned that the app was not even used for 30 minutes. We noticed that you installed the app five times this month. The first time, your free trial expired, and after the second installation, you moved to a paid subscription. These factors may have affected your experience with the app. Customer service and refund: Just to clarify, Shopify manages all billing directly. If the app isn’t fully uninstalled before the trial ends, Shopify will automatically issue the first invoice. This is a standard process across all apps on the Shopify App Store. We’ve already processed your refund, as ensuring our customers’ satisfaction is always our top priority. Our team also reached out to you via WhatsApp to make sure you received it. We’d be happy to schedule a quick call to confirm that you received your refund and address any remaining questions. This call is completely free and will allow us to ensure everything is resolved. We hope this clears up any confusion, and we’d be more than happy to assist you with any other questions or concerns you may have. Thank you again for your feedback and for giving Easy Ads a try. Best regards, Ouissal Oulad Lghrab Customer Success Specialist | Meta Certified Ad Expert Easy Ads Team

Hi Bewilderment, Thank you for taking the time to share your feedback — we truly appreciate it. We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address each of your concerns in detail: 1. Setup experience You mentioned that the setup felt outdated. Easy Ads is designed to make campaign creation simple and beginner-friendly, but we’re continuously working to improve the interface and user experience. Our development team is already implementing updates that align with Meta’s latest best practices and design standards. 2. Meta’s newest technology Easy Ads fully integrates with Meta’s latest conversion APIs and campaign objectives. However, performance can still vary based on the data available in your catalog, your target audience, and product pricing. 3. Campaign performance and ad spend You mentioned that you spent around $300 and got 3 sales. While we understand how disappointing that feels, please note that the campaign only ran for 3 days — which isn’t enough time for Meta to gather sufficient data and optimize performance. Meta’s learning phase usually requires at least 7 days or 50 conversions before stabilizing results. Also, we don’t recommend starting with a very high daily budget when your campaign is still in the learning phase. It’s best to start smaller, allow Meta to learn and optimize, then scale gradually once performance improves. 4. Refund request Regarding your refund concern, Easy Ads doesn’t have access to or control over your ad spend — all charges go directly through Meta Ads. We’d love to review your setup together to understand what may have caused the performance issues and share practical recommendations to improve your results. Would you like to join a quick call with me to investigate why that happened? This call is totally free and will help us go through your setup step by step. Thank you again for your feedback and for giving Easy Ads a try. Best regards, Ouissal Oulad Lghrab Customer Success Specialist | Meta Certified Ad Expert Easy Ads Team

Hi Selfie Beauty, Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we completely understand how frustrating it can feel to be charged after a trial period. Just to clarify, Shopify manages all billing directly. If the app isn’t fully uninstalled before the trial ends, Shopify will automatically issue the first invoice. This is a standard process across all apps on the Shopify App Store. We’ve already processed your refund, as ensuring our customers’ satisfaction is always our top priority. We also reached out to you via WhatsApp to make sure you received it. We hope this clears up any confusion, and we’d be more than happy to assist you with any other questions or concerns you may have. Best regards, The Easy Ads Team

Hi BlackBole, Thank you for sharing your feedback. We’re sorry that your experience didn’t fully meet your expectations, and we’d like to address the points you mentioned. Results & Engagement: During the first 7 days of your campaign, your store received over 1,100 product views and 13 orders, with an average cost of just 5 BDT (≈0.041 USD) per click. These results show that the app was able to drive engagement and conversions at a low cost right from the start. Post-Click Performance: Our team identified that the main area affecting overall results was in the post-click journey. We shared guidance on opportunities to optimize conversions further after users reached your store. Support & Guidance: Our team is always available to provide support and help maximize campaign performance. We’d be happy to guide you through all the features of the app to ensure a smoother and more effective experience. We understand that the full potential of the app may not be immediately visible, and we’d love the opportunity to help you explore it fully. Your feedback is extremely valuable and helps us continue improving both our support and app features for all users. We hope you’ll consider giving the app another try, and our team will be ready to assist you every step of the way. Best regards, The Easy Ads Team

Hi N&L E-com Store, Thank you for sharing your feedback. We’re sorry to hear that your experience with the app did not meet your expectations. Sometimes, results may not fully reflect the app’s capabilities if it’s only used for a brief period. We always recommend exploring the app over the full trial period to experience all features and support options and get the most accurate results. We truly value your input, as it helps us improve both our support and the app itself for all users. Our team is always available to assist anyone who wishes to fully explore the app’s capabilities and maximize their results. Best regards, The Easy Ads Team

Hi Bohovastara, We’re sorry to hear about your experience, but we want to clarify that you were fully refunded immediately after reaching out to our team. We made sure you received your full refund and confirmed it with you. We take transparency and customer satisfaction seriously, which is why your issue was resolved promptly. We wish you the best moving forward. Best regards, The Easy Ads Team

Hi ShoppingMood, Thank you for your feedback. We understand your frustration and sincerely apologize for the confusion regarding the trial and billing process. We’d like to clarify that Shopify handles all billing for apps in the Shopify App Store. If an app is used after the free trial period, this will trigger billing. After your refund request, we reviewed your case and initially reached out via email. As we didn’t receive a response, we followed up via WhatsApp to assist you promptly. We then issued a full refund and explained the reason for the charge. We also stayed in touch to ensure you received the refund, as we prioritize providing a smooth and reliable experience for all our users. We truly value your input and hope this clarifies the situation. Our goal is always to provide transparent billing and responsive support, and we’ll continue working to improve the experience for all users. Best regards, The Easy Ads Team

Hi Polovers, Thank you for sharing your feedback. We’re sorry to hear that your experience with the app did not meet your expectations. Our goal is always to help users optimize their campaigns and enhance results, but we understand that outcomes can vary depending on many factors, including campaign strategy, audience, and ad content. We strive to provide accurate data and guidance, and our support team, including Ouissal, is always available to offer advice and clarify any issues. We regret that our suggestions did not fully align with your expectations. Your feedback is extremely valuable, as it helps us identify areas where we can improve both our support and the app’s functionality. We encourage all users to combine their own expertise with the tools and guidance we provide to achieve the best possible results. We truly appreciate your input and hope to continue improving so that all users can have a smoother and more effective experience with our app. Best regards, The Easy Ads Team

Hi Cosmecell, Thank you for sharing your feedback. We’re sorry for the confusion regarding the trial and billing process. We’d like to clarify that all billing for apps in the Shopify App Store is handled directly by Shopify. In your case, the app was installed twice. After the first installation, the free trial expired, and when the app was used again, it was considered beyond the trial period, which is why billing was triggered. After your concern, we reached out to you multiple times to assist and ensure a resolution. We’re happy to confirm that a full refund has been issued to you. We truly value your input and hope this clarifies the situation. Our team is always available to support users and help them get the most out of the app. Best regards, The Easy Ads Team

Hi A&A Luxury Clothing, Thank you for sharing your experience. We completely understand your frustration! It’s great to hear that your Meta campaigns are performing well with a ROAS of 2. The reason Easy Ads may have shown lower ROAS in your case is that, while the app is successfully bringing qualified traffic to your store, conversion also depends heavily on the product page and checkout experience. Even high-performing Meta campaigns can face challenges if visitors hesitate to purchase once they reach the page. The good news is that Easy Ads offers advanced automation and targeting, which can outperform manual campaigns once the page experience is optimized. Simple improvements like faster loading, trust signals, clearer product photos, and a streamlined checkout can make a significant difference in turning clicks into purchases. We’d love for you to give Easy Ads another try. We can guide you step by step to optimize your pages and campaigns, helping you maximize your ROAS and get the best results possible. Your success is our priority, and we’re here to make it happen! Warm regards, The Easy Ads Team

Hi Windlust, Thank you for your feedback. We understand your frustration and apologize for the setbacks you experienced with your campaign. While we did our best to assist you, we’re sorry we couldn’t resolve the issue to your satisfaction. We’ve already processed your subscription refund, as customer satisfaction is our priority. We’ll take your feedback into account to improve our support and ensure a smoother experience for all users. If you decide to give the app another try in the future, we’d be happy to help you get set up. Best regards, The Easy Ads Team

Hi Curated Collections, Thank you for your feedback, and we’re glad you found our customer service helpful! Regarding your campaign, the "learning phase" is part of Meta’s system, where it works to optimize ad delivery by identifying the best audience for your ads. This phase occurs to all campaigns (regardless of how they were created), when the system needs to gather enough data—specifically, 50 conversion events within a 7-day window. Having a learning phase that lasts more than 7 days is supper common and can happen for several reasons, such as using a new pixel, frequently editing the campaign, or running on a lower budget. Despite the learning phase, your campaign still achieved a positive ROAS, which is a great starting point. With consistent campaign optimization and a bit more patience, results typically improve as the system learns and exits the learning phase. We’d be happy to provide further guidance if you’d like to optimize future campaigns. Feel free to reach out anytime! Best regards, The Easy Ads Team

Hi UNIU 官方網站, Thank you for your feedback, and we’re sorry for the trouble you experienced. The issue you encountered is likely due to not having a properly set up Business Manager on Facebook. This is a requirement for connecting to any ad management software, including ours. We’d be happy to guide you through the setup process to ensure everything works smoothly. Please don’t hesitate to reach out to our support team for assistance. Best regards, The Easy Ads Team