ShoppingMood review for AI ‑ Easy Ads for Facebook Ads
May 25, 2025
★☆☆☆☆ Extremely Misleading – Charged Me Twice During Free Trial This is the second time I've had a terrible experience with the Easy Ads app, and I feel compelled to warn other Shopify store owners. The app promises a 10-day free trial, but that's highly misleading. I uninstalled the app well before the trial ended, thinking I would not be charged. Despite this, I was billed ₹2,590.13 — again, just like the first time I tried this app months ago and faced the same issue. There was no clear warning that billing starts immediately upon installation or continues even after uninstallation during the trial period. That defeats the entire purpose of a “free trial.” This feels like a trap to bill users regardless of their intent to continue using the app. When I reached out for help previously, I got no meaningful support or refund. This time, I am escalating the issue to Shopify directly. Avoid this app at all costs unless you want unexpected charges and zero accountability. Shopify needs to seriously review whether this app complies with fair billing standards.
Hi ShoppingMood, Thank you for your feedback. We understand your frustration and sincerely apologize for the confusion regarding the trial and billing process. We’d like to clarify that Shopify handles all billing for apps in the Shopify App Store. If an app is used after the free trial period, this will trigger billing. After your refund request, we reviewed your case and initially reached out via email. As we didn’t receive a response, we followed up via WhatsApp to assist you promptly. We then issued a full refund and explained the reason for the charge. We also stayed in touch to ensure you received the refund, as we prioritize providing a smooth and reliable experience for all our users. We truly value your input and hope this clarifies the situation. Our goal is always to provide transparent billing and responsive support, and we’ll continue working to improve the experience for all users. Best regards, The Easy Ads Team
