Cosmecell review for AI ‑ Easy Ads for Facebook Ads

Hi Cosmecell, Thank you for sharing your feedback. We’re sorry for the confusion regarding the trial and billing process. We’d like to clarify that all billing for apps in the Shopify App Store is handled directly by Shopify. In your case, the app was installed twice. After the first installation, the free trial expired, and when the app was used again, it was considered beyond the trial period, which is why billing was triggered. After your concern, we reached out to you multiple times to assist and ensure a resolution. We’re happy to confirm that a full refund has been issued to you. We truly value your input and hope this clarifies the situation. Our team is always available to support users and help them get the most out of the app. Best regards, The Easy Ads Team