Retrofitters review for AI ‑ Easy Ads for Facebook Ads

Hi Retrofitters, Thank you for taking the time to share your feedback — we truly appreciate it. We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address each of your concerns in detail: App usage and setup: You mentioned that the app was not even used for 30 minutes. We noticed that you installed the app five times this month. The first time, your free trial expired, and after the second installation, you moved to a paid subscription. These factors may have affected your experience with the app. Customer service and refund: Just to clarify, Shopify manages all billing directly. If the app isn’t fully uninstalled before the trial ends, Shopify will automatically issue the first invoice. This is a standard process across all apps on the Shopify App Store. We’ve already processed your refund, as ensuring our customers’ satisfaction is always our top priority. Our team also reached out to you via WhatsApp to make sure you received it. We’d be happy to schedule a quick call to confirm that you received your refund and address any remaining questions. This call is completely free and will allow us to ensure everything is resolved. We hope this clears up any confusion, and we’d be more than happy to assist you with any other questions or concerns you may have. Thank you again for your feedback and for giving Easy Ads a try. Best regards, Ouissal Oulad Lghrab Customer Success Specialist | Meta Certified Ad Expert Easy Ads Team