AI ‑ Easy Ads for Facebook Ads
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Previously, we were able to consistently generate orders, but suddenly one day all the ads were taken down. Relisting them didn't work, and after that, the performance became very poor.
It simply doesn’t do what it claims. If you have a large catalog, it only cycles through about six products—and you don’t even get to choose which ones. It feels like the app just promotes whatever it wants. I did make two sales, but the return doesn’t justify the cost. I’m spending more than I’m making, which defeats the entire purpose. Support is just as frustrating. When they can’t answer your questions, they shift the blame to your store—even after you prove them wrong. The final straw was being told to “go watch videos on how to improve your store’s performance.” My store doesn’t have performance issues—the app just doesn’t deliver. At the end of the day, this is a weak product that overpromises and underdelivers.
Hi Mayhem Haus, Thank you for your feedback and for taking the time to share your experience. We’re really sorry to hear that it didn’t meet your expectations, and we appreciate the opportunity to clarify a few points. Product Selection & Catalog Visibility: Our support team carefully reviewed your ads and shared a video with you showing that your campaigns were running with your full product catalog, not limited to only a few items. The app does not restrict or selectively choose products on its own. Campaign Results & Return on Investment: Based on the data we reviewed together, we suggested focusing on improving your website conversion rate to help strengthen performance. You had 57 clicks but 32 product views, which suggests some users left before the page fully loaded. You also had 7 add-to-carts, 1 initiated checkout, and 2 purchases, indicating some drop-off during checkout that could be optimized. Support Experience: We’re truly sorry if any part of our communication felt unhelpful; that was never our intention. Our goal is always to support you in getting the best possible results. We’re here for you anytime if you’d like us to take another look and help further. Warm regards, Easy Ads for Facebook Ads
The app creates a most simple and naive Facebook campaign which obviously doesn't perform well. It spent $247 without making any sales, while a campaign I created manually has about $20 CPS.
Hi Waist Elegance, Thank you for sharing your thoughts. We were concerned to see your review, so we immediately performed a deep dive into your account to investigate your results. Based on our analysis, your campaigns are actually performing exceptionally well. In just the last few days, your Return on Ad Spend (ROAS) reached 14.58, which is far above the typical industry average. This high return, combined with a strong volume of orders in a very short window, confirms that the campaign structure is successfully reaching the right buyers and generating a profit. Regarding the "fast" spend—because your daily budget is currently set at a higher tier, Facebook is simply doing its job by utilizing those funds to find you customers. If you'd prefer a more conservative pace, we recommend lowering your daily budget. This will slow down the spend, though it may also naturally scale back the current speed of your sales. Everything is functioning perfectly from a technical standpoint, and your ads are delivering great value. We have already sent a follow-up to your email address with more details on how to manage your budget while keeping that high ROAS. Please reply to us there so we can help you continue this momentum! Best regards, Ouissal Oulad Lghrab Customer Success Specialist | Meta Certified Ad Expert Easy Ads Team
At first I gave this app a 4/5, with a mindset to make it 5/5 in a week or two after the campaign learns fully its targeting. Most out of this review was because of a great customer support. But it actually got to a 2/5 now. I was really satisfied with my first campaign with this app. I taught that its targeting was really good, and had a 3x more revenue than cost spend. But after that it all became really bad. The customer support became worst by not offering almost any help, with copy paste texts, and accusing me of changing the settings in my Facebook ads manager (I actually didnt even know how I can even access that ads manager. After they advised me to delete the campaign and start a new one, I did exactly that) The new campaign did okay at the start, but then started getting no revenue again pretty fast. To shorten the story, I got no help from customer support, other than "changing product pictures and ad text, because it is "not showing benefits of the product", I dont know then how it was performing so well in the first place with the similiar text and same pictures. I listened to their advice, and it actually got even worst, resulting with now revenue from the ads, and increasing the cost per click from 0.22 to 0.34... I have a very good product in my opinion and this should be a piece of cake to sell (as it was in the first campaign). Would recommend 3 months ago, but now after 3 months I would recommend you to stay away from this app and try something different, or maybe try to find a freelancer or agency which will personally work with you.
Hi Catenaccio, Thank you so much for taking the time to share your experience. We truly appreciate your honesty and feedback. I’m really sorry to hear that your results dropped after such a strong start, and I’d like to address each of your concerns in detail. 1. About Targeting and Campaign Performance Your first campaign performed incredibly well, achieving around 3x ROAS, which shows that the targeting system in Easy Ads works effectively once the campaign completes the learning phase. When you created the new campaign, it had to start the learning phase again, which can temporarily affect performance until the algorithm fully optimizes. This is completely normal and not a sign that the app stopped working. 2. About Being Accused of Changing Settings I sincerely apologize if our message gave that impression — that was not our intention. We only wanted to verify if any settings had been changed, as this can sometimes reset the learning process. We absolutely understand that you didn’t make any manual changes in Ads Manager, and we’re sorry if our question came across the wrong way. 3. About Customer Support Quality I’m sorry if our replies felt repetitive or less personal this time. Our goal is to be consistent and clear, but I agree that sometimes this can sound too standardized. We care about helping every user individually and have since reinforced more personalized follow-ups to make sure no one feels unheard. 4. About the Drop in Sales After analyzing your data, your campaign had: CTR: 0.88% CPC: €0.27 (good cost per click) Product Views: 21 out of 218 clicks (~9.6%) Add to Carts: 0 This means your ads were generating interest, but visitors dropped off after clicking, suggesting a possible issue with the landing page or product offer, rather than with the ad targeting itself. 5. About Our Recommendation to Change Creatives We advised testing new visuals and ad text because the original ads had likely reached ad fatigue — when the same audience has seen an ad too often, performance can drop even if it worked well before. Testing new creatives is one of the most effective ways to restore performance. We’d love to help you get your results back to where they were — and even better. Our team offers real human support through live chat and email, and we’re always happy to provide personalized setup guidance. Your early success clearly shows that the app can deliver great results when campaigns have enough time to optimize. Thank you again for sharing your thoughts — your feedback helps us continue improving both the product and the support experience. Warm regards, The Easy Ads Team
Very basic ad tools. You have literally no control over most aspects. The funnel, well, doesn't work, because you only spend money at the top of the funnel. After 2 weeks and many carts abandoned, this app didn't give a single impression to winning and potential customers back in the funnel. All my budget went at the top (which is the least captive audience). Wasted money.
Hi QuoteMyWall, Thank you for your feedback. We’re sorry to hear that you feel the app didn't give you the control you were looking for, but we’d love to provide some professional insight into how Easy Ads is working for your store. 1. Simplicity by Design Easy Ads is specifically designed to launch streamlined campaigns powered by AI. Our goal is to remove the complexity of manual ad management, allowing the AI to optimize for results without requiring you to make constant, difficult edits. This ensures your ads stay stable and effective while you focus on your business. 2. Your Funnel & Abandoned Carts We noticed you mentioned a high number of abandoned carts. This is actually a very positive sign that the app is doing its job! It means our targeting is successfully finding the right audience—people who are interested enough to select your products and start the checkout process. When customers add to cart but don't finish the purchase, it usually indicates that something on the website—such as shipping costs, payment hurdles, or technical site issues—is blocking them from completing the sale. We would love to help you investigate what might be stopping these "ready-to-buy" customers at the finish line. 3. Let’s Fix This Together We want to see your store succeed. Please contact us via our Live Chat so we can take a closer look at your store and your checkout flow. We are more than happy to provide a free evaluation to help you improve your conversion rate and turn those carts into sales. We look forward to hearing from you! Best regards, Ouissal Oulad Lghrab Customer Success Specialist | Meta Certified Ad Expert Easy Ads Team
Hi Onushsha, Thank you for being a user of Easy Ads. We noticed your 2-star rating and would love to understand how we can improve the app for you. Since no specific feedback was left, we’d appreciate it if you could reach out to our Live Chat or reply to the email we’ve sent you. We are committed to ensuring you have a 5-star experience and would love to help resolve any issues you might be facing. Best regards, Ouissal Oulad Lghrab Customer Success Specialist | Meta Certified Ad Expert Easy Ads Team
Dear Easy ad i had install an app for trial period but by mistake i uninstal just one day later, i have not used the app at all even after that so please can you refund my money back
Hi Munns and Mars, Thank you for taking the time to review Easy Ads. We're sorry for the frustration caused by this charge. Kindly note that you are charged for your third-party apps by Shopify, which is why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. We can however approve refunds or charge reversals from our end. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the refund. We’re looking forward to hearing back from you. Best, Maria
Easy to make ads and integrate with your products. However, I got zero conversions in one month. I would get at least 2-3 per week with my own ads. Their audit told me to narrow my audience. So I did, and then my ads weren't shown for an entire week. The app doesn't even notify you. I asked why and they told me I needed to broaden my audience. The audit didn't mention my ad copy, then they told me "of course" the ad copy would be mistaken for spam. Not helpful and the tone they use is not friendly. Not recommended.
Hi EDGE Mobility System, Thank you for your honest feedback. We sincerely apologize if our recent communication felt unfriendly or if the advice you received seemed contradictory. That is certainly not the experience we strive to provide, and we’ve taken your comments to heart to improve our support tone. We’d like to provide some clarity on your journey with us: 1. The Audience Balance: Digital advertising often requires "finding the sweet spot." Sometimes an audience is too broad to find buyers, and other times narrowing it can cause Facebook’s delivery to pause if the group becomes too small. We are sorry the notification for this pause wasn't clear; we are working to make our AI-driven system even more transparent so you always know your campaign status in real-time. 2. Ad Copy & Conversions: Regarding the ad copy, our AI is designed to simplify the creation process, but Meta's policies on "spam-like" content can be strict and change frequently. Our goal is to help you navigate these hurdles. Since you mentioned getting 2–3 sales per week on your own, it shows your products have great potential. We would love to re-evaluate your store to see if there is a technical "blocker" or a specific copy tweak that could bring those conversion levels back to your Easy Ads campaigns. 3. Moving Forward: We want to turn this experience around. We have already reached out to you via your registered email address to offer a more personalized, hands-on audit of your copy and audience settings. We would love the chance to show you the friendly, expert support we are known for and help you get those conversions back on track. Thank you again for helping us improve. Best regards, Ouissal Oulad Lghrab Customer Success Specialist | Meta Certified Ad Expert Easy Ads Team
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