Afterglow Party Lighting review for AI ‑ Easy Ads for Facebook Ads

June 9, 2023

Dear Maria Chan, I appreciate your comprehensive response, albeit one that seems to play a complex game of semantics rather than address the core issues. I would like to clarify a few points you have unfortunately misconstrued. It is notable that you choose to highlight the singular incident of profanity instead of focusing on the root cause of the frustration: the lack of direct support when I sought it. Instead of assigning a competent person to address my needs, I was redirected to a course – a course, I might add, that requires a submission of e-mail to a third party. Like click-bait. Possibly even against the facebook terms. You mentioned the course is currently priced at $30, not $50 as advertised, (as an international company are you unaware of currency differences globally?) yet this is clearly an attempt to divert from the crux of the issue. You are right about one thing though: the video was not an SEO course. However, your deflection tactics do not take away from the fact that I was given a course instead of a solution. Isn't it a tad odd that as a representative of the company, you are unaware of the pricing of your own product offerings? I would imagine that someone of your caliber would keep abreast of such critical details. I’m left to wonder how many others are being misled by these seemingly fluid facts. I acknowledge that the language I used was inappropriate. It was borne out of frustration, not malice. However, it seems to me that you would rather focus on painting me as the villain than reflect on why such a situation arose in the first place. Does the customer service not bear any responsibility for escalating a situation to the point where a client feels unheard and frustrated? As an esteemed Meta Ad Technology partner, shouldn't your priority be client satisfaction? Your focus seems to have taken a sharp turn from resolving customer complaints to nitpicking on the manner in which the complaints are conveyed. In your last response, you offered to assist me again, but only under the condition of maintaining respectful communication. I find it interesting that you've now withdrawn from further replies on this thread. Is this the commitment you pledge to your customers? To conclude, I would advise that you reconsider your strategies when dealing with customer grievances. It's apparent that there is more interest in winning an argument than solving the problem. A solution was what I sought; a debate was not. Forever keeping the $50/ month you could have and watching as your 1-star reviews keep climbing.. Afterglow Party Lighting You have have a significant number of 1 star reviews. Should you keep blaming me for your woes?