andaleofficial review for AI ‑ Easy Ads for Facebook Ads
June 10, 2023
This app EASY AND FOR FACEBOOK ADS was installed on May 18th and uninstalled on the same day. Then installed again on the 25th and uninstalled on the 26th, so it wasn't even used for 3 days and they're charging me 30 dollars for using it. I want to know where I can request a reversal of this app and find out if there is still an UNDUE SIGNATURE because I have never used it and will not accept a new charge and I want to review the one made now.
Hi Andaleofficial, Thank you for trying the Easy Ads for Facebook Ads app and taking the time to review it. We noticed that you never reached out to support via any support channel. We also tried contacting you via email and WhatsApp without luck. Kindly note that Shopify calculates trial days from the moment you add an app to your store. The trial period ends when it's expired, regardless of if you used an app or not. Since you installed the app on May 18th (as you can see in the screenshot shared with you via email), your free trial ended on May 25th. Also, please note that you are charged by Shopify for any third party apps you install. App developers like us, have no access to your payment information or the ability to charge you, which is why the app's charge is added to your Shopify bill and not a separate bill. In case you encounter this issue again, all you have to do is reach out to the app developer, our support email address and website are mentioned on the same page you left a review on. Now, since the bill is not paid yet, we'd be more than happy to issue a complete charge reversal, as it is a standard request that happens all the time, when merchants are just testing an app and they get hit with an app charge. Kindly reply to messages either on email or WhatsApp, and send us a screenshot of your bill that shows the app's charge being added to your bill as well as the currency. Cheers, Maria
