CLOTHIFY.PK review for AI ‑ Easy Ads for Facebook Ads
June 28, 2023
Subject: Discrepancy in Total Spending and Meta Charges - Urgent Resolution Required Dear EasyAds Support Team, I hope this message finds you well. I am writing to bring to your attention a concerning issue I encountered while using your app and Meta's billing system. I have recently deleted the EasyAds app and turned off the campaign associated with my ad account, yet Meta continues to charge me an excessive amount. According to the information displayed on your app, my total spending amounted to PKR 964/-. However, to my surprise, Meta charged my account a significantly higher sum of PKR 1,733/-. This discrepancy in billing has caused me great dissatisfaction and financial strain, especially considering that I had already taken steps to delete the app and deactivate the campaign. I kindly request your immediate assistance in resolving this matter. It is essential for me to receive an explanation for the overcharged amount and to ensure that I am not billed any further. Additionally, I would appreciate a prompt refund for the excess charges I have already incurred. I have chosen to use your platform with the expectation of fair and accurate billing, but this experience has left me with a negative impression. I trust that you will take this matter seriously and provide me with a satisfactory resolution. Please acknowledge the receipt of this message and inform me of the steps you will take to rectify the situation. I can be reached at [your contact information] if further details or clarification are required. Thank you for your immediate attention to this matter. I look forward to a swift resolution. Yours sincerely, Aamir
Hi Aamir, Thank you for trying Easy Ads for Facebook ads. Kindly note that the Easy Ads for Facebook Ads dashboard derives its data from your Ads Manager, meaning, the data displayed on your Easy Ads Dashboard cannot in any way have discrepancies, as it is derived directly from your Ads Manager. If there were any issues, the data will not show in the first place. While checking your dashboards, please make sure that you are comparing the same time range. Regarding the charge of 1733 PKR or $6 USD, your daily budget was set at 2000 PKR or $7 USD a day. As mentioned on the billing area of this same page, you are charged for your ad spend by Meta via the payment method associated with your account. Kindly reach out to Meta support to assist you in further understanding how its billing system works with the payment threshold you set up on your ad account. Finally, we'd be more than happy to reverse any pending app charges to help alleviate your frustration. Kindly reply to our email with a screenshot of your Shopify bill. Looking forward to hearing back from you. Kindest Regards, Maria
