Dealorama review for AI ‑ Easy Ads for Facebook Ads
Oct. 9, 2023
While the Easyads app has its merits when functioning properly, engaging with support has proven to be a challenging ordeal. Even after providing the necessary information, such as the account number, the team persistently seeks further personal data, requesting additional screenshots. The staff comes across as dismissive, adhering strictly to their scripts and demonstrating an unwillingness to provide assistance that requires creative problem-solving.
Hi Dealorama, Thank you for trying Easy Ads for Facebook Ads, we're sorry you didn't like it. Kindly note that asking for extra details, screenshots, domain, etc is necessary to better assist you. This is a standard procedure you'll have with any support team, as that's how a support agent is able to identify a problem that may not show on our end. The issue you reported was eventually fixed, thanks to the information you so kindly shared. We're not sure what you're referring to exactly by "The staff comes across as dismissive, adhering strictly to their scripts and demonstrating an unwillingness to provide assistance that requires creative problem-solving." as the support agent was actively working with you to fix the issue you're facing, but we're more than happy to learn from any specific examples you have to offer. Kindest Regards, The Easy Ads Support Team
