Albertio-Houseware For Better Life review for AI ‑ Easy Ads for Facebook Ads
Dec. 4, 2023
I set up the app once, but after receiving some spammy, persuasive emails from customer service, I caved and reinstalled it. During the second setup, the metrics seemed improved—higher impressions, decent CTR, yet it was just 0.56%, and it kept draining my budget without adding any real value. I'm starting to feel like I'm advertising on a fraud farm, with fake stats where clicks keep occurring, but GA4 tracking shows no conversion data, no traffic to my website. Easy ads are utterly irresponsible in user support. What a mistake to use them! I blew nearly 100 dollars on phony numbers. Don’t bother using it; you'll regret it if you do. Dear Easy Ads Team, I must emphasize the importance of sincerity in customer service; please do not provoke my displeasure. Firstly, I would like to reiterate that I have installed your application twice. During my first experience, I was deeply frustrated with the dismissive attitude in the response to my query. My question was regarding an issue with my funnel ads not being distributed in the order of Awareness, Consideration, Decision, Loyalty. Instead, after running for four days in the Awareness phase, it abruptly shifted to the Loyalty funnel. Mrs. Milenni's response suggested that I should not worry as this was an obvious policy to optimize budget use, accompanied by a link to Facebook's Advantage+ policy. Was this genuinely helpful? What I needed to understand was the rationale behind a funnel that should naturally progress from Awareness to ultimately Loyalty, but instead jumps directly to Loyalty. It's almost comical to expect an audience just becoming familiar with my brand to suddenly exhibit loyalty without having purchased anything from my website. For this second installation, I have spent nearly 1,000,000 VND (approximately $41.25), which now seems like a questionable investment. Secondly, regarding the email spam issue, are you certain about sending only two emails? Would you like me to provide screenshots of my inbox showing four emails from Mrs. Maria? I reconsidered my stance out of sympathy for the tone of your emails and gave Easy Ads a second chance, only to be met with disappointing results, leading to its deletion. Thirdly, when using GA4 for analytics, I noticed a complete absence of traffic from Facebook, which starkly contrasts with the data you double-checked. Please, spare me the humor. Moreover, your lack of professionalism is profoundly disappointing. Discussing client budgeting, market presence, and international reach is a matter of utmost confidentiality. Your casual mention of these details is enough to question your professional integrity. In conclusion, please avoid compelling me to escalate this matter through reviews in various forums. Sincerely, Albert
Hi Albertio-Houseware For Better Life, Thank you for taking the time to review Easy Ads for Facebook Ads. We are shocked by your review, especially since your very last message to our support team was: "Thank you , I think it working" Here are the answers to every point made in your review: "after receiving some spammy, persuasive emails from customer service, I caved and reinstalled it." You received exactly 2 emails asking why you uninstalled and offering an extended free trial. We send these emails to all customers who uninstall our app, to get feedback, improve the user experience, and give the user a chance to try the app again without worrying about a charge. You may have coincidentally received promotional messages regarding our BFCM offer, these messages are sent to all users in case they want to secure a special promotion and are limited to the BFCM period only. You can easily opt out of receiving emails by unsubscribing. "During the second setup, the metrics seemed improved—higher impressions, decent CTR, yet it was just 0.56%, and it kept draining my budget without adding any real value." In your conversation with our support team, you expressed concern with budget distribution, to which our support agent replied and explained how the advertising budget works, mainly, that we use Advantage+Budget Optimization. You did not, at any point, express dissatisfaction with your CTR or request feedback for your funnel. If you did, our support team would recommend that you pause your funnel, and suggest changes and improvements to your audience and ads. Now, after checking your funnel data, it looks like you were targeting 18 countries, with an audience of 472,500,000 million people, with a low daily budget of 200,000 Vietnamese Dong or $8,25 USD. Please note that the ideal audience size for such a budget is below 10 million. The reason behind this is when you're optimizing for conversions, you are bidding against other advertisers on the same audience, when you set a low budget and target a large audience, you are losing the ad auction resulting in low CTR. "I'm starting to feel like I'm advertising on a fraud farm, with fake stats where clicks keep occurring, but GA4 tracking shows no conversion data, no traffic to my website. Easy ads are utterly irresponsible in user support. What a mistake to use them! I blew nearly 100 dollars on phony numbers. Don’t bother using it; you'll regret it if you do." Kindly note that Easy Ads is a Meta Badged Ad Technology Partner, meaning, we use the same API as the Ads Manager itself. Anything created in Easy can be easily double-checked in the Ads Manager. Also, kindly note that the Easy Ads dashboard reflects your Ads Manager dashboard, it is in fact, impossible for Easy Ads to show ANY data other than the one tracked by your Pixel and shown on your Ads Manager. With that being said, we do recommend that you look into your Pixel/Dataset setup. It might be beneficial to troubleshoot your events as you'll encounter the same issues regardless of the platform you're using. Our team of Meta Certified Media Buying Professionals would be more than happy to assist you with this. Best Regards, The Easy Ads Team
