GARDENHILLS.US LTD review for AI ‑ Easy Ads for Facebook Ads
Jan. 31, 2024
my fb ads account has a issue with payment thats reason i don't want use it and want uninstall after approve the bill you guy's write no charge in 10 days now its show me have to pay $27.95 usd how is that thing is work explained to me someone
Hi GARDENHILLS.US LTD, Thank you for reviewing Easy Ads for Facebook Ads. My name is Maria, and I'm the Marketing and Communication Manager at Easy Ads. I'm sorry for the frustration this charge caused you. ☹️ Please note that you are charged by Shopify, not the app developer, for all Shopify apps. The app's charge is under a Shopify bill, not a bill with our name. An app developer cannot access your billing information and, therefore cannot charge you. With the tools available to us, we can only reverse an existing charge, or approve a refund for one already made. In your case, we have answered all of your messages via email and you did not view nor respond to any of them. We even sent you a direct message on Instagram, yet, you have not replied. Kindly provide us with a screenshot of your bill, as requested in our messages, so we can proceed with refunding you. Looking forward to hearing back from you. Best, Maria Chanaoui Marketing & Communication Manager Easy Ads
