The Baby Store review for AI ‑ Easy Ads for Facebook Ads
Feb. 25, 2024
Currently owing 29 dollars for an app I didn't use. I installed it and it didn't work so I uninstalled it after 5 minutes and now it's charging me 29 dollars for nothing. This is crap. I want to be reimbursed for my money.
Hi The Baby Store, Thank you for reaching out with your concerns. We understand how frustrating getting charged for a service you barely used can be. For all of the third-party apps that you install via Shopify, please keep in mind that the developer does not have any access to your payment method; we don't see your billing information or control when you are charged. This is why the app's fee is under a bill with Shopify, not us. We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case. If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please let us know. We apologize for the inconvenience this issue may have caused and we hope this issue in the future. Best regards, Maria Chanaoui Marketing & Communication Manager Easy Ads
