IVORYNN review for AI ‑ Easy Ads for Facebook Ads
March 25, 2026
Hello, I did not use your application last time except for 24 hours and then I deleted it. Why was the amount of $19.95 charged on the previous bill? Knowing that you have a trial period? I want a refund please, I had to download the application again to be able to talk to you, yet there is no customer service unless you subscribe to a paid plan, and this is not good. You already have a problem in the first place; an individual cannot permanently log out of any old company's accounts they used to work for. This means that you are unprofessional, and this issue causes problems for many brands that change their course due to technical problems, just like what happened to me.
Hi IVORYNN, Thank you for taking the time to share your feedback. I’m truly sorry for the experience you’ve had. I completely understand how frustrating this must have been. Just to gently clarify: Billing: All app charges are handled directly by Shopify. Unfortunately, we don’t have access to your payment details or the ability to charge you ourselves. Free Trial: The free trial is available only the first time the app is installed. If the app is installed again later, the trial does not reset, and a paid subscription begins automatically. Support: You never need to reinstall the app to reach us; we’re always available for free via live chat on our website or at [email protected] That said, we truly want to make this right for you. We’ve already reached out using the contact details available in your store and are just waiting for your reply. As soon as we hear back from you, we’ll review the charge right away and do our best to assist with a refund if applicable. Thank you again for your patience, and we’re here to help every step of the way. Warm regards, Ouissal Oulad Lghrab Customer Success Specialist | Meta Certified Ad Expert Easy Ads Team
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