HXM review for AI ‑ Easy Ads for Facebook Ads
April 25, 2026
The app doesn't work and despite uninstalling after 4 days within trial period they still charged which i have asked for a refund. The app creates the campaigns and just spend money, it doesn't know how the paid marketing works.
Hi HXM Thank you for sharing your feedback, and we’re really sorry to hear about your experience. Billing: Kindly note that Shopify handles all billing for Shopify apps, including Easy Ads. We do not have any access whatsoever to your payment information or the ability to charge you directly. All payments, subscriptions, and refunds are managed through Shopify. Refund Request: Our support team has already reached out to you, so we can get in touch and review your case properly. If you are eligible for a refund, we will make sure to guide you through the process and resolve this as quickly as possible. Campaign Experience: We’re sorry to hear the app didn’t meet your expectations. Easy Ads helps automate ad creation, but results depend on your store’s readiness (branding, product pages, and overall conversion setup) as well as your product’s fit with the audience being targeted. Many users with these foundations start seeing results within the first 7 days, but ads alone do not automatically guarantee sales. We truly appreciate your feedback, and we’re here to help make this right for you. Best regards, Easy Ads for Facebook Ads
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