EDP ‑ Easy Digital Products

Boost sales by easily delivering downloads and license keys

Rating

5.0

Feedback

192

Reviews

Chart

#3,933

Shopify

All reviews

Rating breakdown

5 99% (191 ratings) 4 0% (0 ratings) 3 0% (0 ratings) 2 0% (0 ratings) 1 1% (1 ratings)

Reviews with text

95% (182)

Review RSS feed

1 / 5 Share

Feb. 2, 2021

Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.

Store Using app Total reviews Average rating

Jasmin Badd 4 months 1 1.0

Developer Reply

- EDITED ON February 15th, 2021 - The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed. ORIGINAL ANSWER BELOW : As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!

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