iziGift | Gift Cards, Rewards
Improve loyalty with customized digital gift cards & vouchers
Rating
4.5
feedback
29
chart
#4,552
All reviews
Rating Breakdown
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March 5, 2025
We’ve been using iziGift for about 2 years now, and it’s been a game changer for us. It makes selling and issuing gift cards easy and more customizable to our needs, and they’re always adding new features, which is a nice bonus. Plus, anytime I’ve needed help, their support team has always been super helpful. I have recommended this app to other Shopify businesses and will continue!
Feb. 17, 2025
HORRIBLE APP. We've tried to create a bulk campaign to send to our clients, the setup guide were not clear so we've had to reach out to their "customer service", which is basically the CEO doing this on his phone. He did confirmed that his guides were not clear, so he had to manually create the campaign for us as the his setup could not do it. Once the campaign was set up, he disappeared and we realised that out of 500+ emails that were supposed to be sent, only 168 were sent. It took about 3 hours with customer service to set this up, and once we realised that the campaign did not worked, he was nowhere to be found. He says it was out of business hours, so could not help. We've had to manually create the campaign and send 500+ gift cards manually. Don't use this app, it does not work, and customer service is the worst. We've been using more than 400 apps for our store and we rarely leave review. When the products don't work, we will encourage our fellow business owners to use something else, as there's a lot of apps our there.
I sincerely apologize that your experience with our app didn’t meet your expectations. As a business owner, my top priority is to ensure that every user has a smooth and positive experience. That being said, I’d like to provide some context for anyone reading this review. You mentioned that our customer service was horrible and that we refused to assist you outside of business hours. In reality, our customer support team had already finished for the day when you reached out at 10 PM EST. Despite this, I personally stepped in while at a Valentine’s Day dinner to assist you (my wife is a saint). That’s the level of commitment we bring to our customers. Additionally, you expressed concerns about our documentation. When I personally reviewed your set up from using our documentation, I found that everything was correctly set up according to the provided instructions. That said, I understand that you were not sure if this was the case so I left the dinner to help make sure everything was right for you. Honestly… what was disappointing was the way you threatened to leave a negative review, despite our best efforts to go above and beyond for you. Looking into your review history, I noticed that this is the eighth one star review you have left out of the nine apps you’ve reviewed. We welcome constructive criticism and are always looking for ways to improve our app. However, we also believe in fairness and this did not feel fair. All of this said, we are still always here to help you. From our records all of the emails were sent from our app to Klaviyo. As mentioned in chat, we were not able to see your Klaviyo interface due to not having the permissions. If you still would like us to look into it we are here. We have also refunded all of your payments to us. We are in this to make money but first by making customers happy. Since you are not happy we thought this was the least we could do. I hope you have a great rest of your day.
Dec. 5, 2024
Top app to bulk issue gift cards and one of the best one to one customer service.
Nov. 21, 2024
We have been so pleased with this app. It's provided an exceptional solution to our issue of being unable to access gift card numbers, since we have a brick and mortar shop and don't use the Shopify POS. The company has been a delight to work with and made so many custom builds to fit our business needs. The have been available to answer our questions quickly. I would highly suggest working with them. We spent months looking for a solution and I am so pleased with how the experience of using IziGift has been going. 10/10
Thank you so much for the kind words. It was a pleasure to add those features for you and I am excited that they will hopefully help others as well. Looking forward to continuing to help you with all of your gift card needs!
Nov. 6, 2024
Brilliant customer service - this is one app where the developer genuinely cares for the store owner's experience, and they're clearly committed to ongoing improvements. Highly recommend.
Thanks so much for the kind words and for being such a great customer this past few years.
Oct. 21, 2024
Easy to use and customer service responds quickly!
Thank you so much!
June 20, 2024
I had a few problems with bulk upload, but customer service walked me through step by step and helped me get all 1,600 of my customer's gift cards issued! This app rocks!
Thank you so much for the kind words. Can’t wait for your next send!
Dec. 21, 2023
This app is working well for our website. Giving our customers easy and hassle-free options for getting a gift card and being able to add notes / email it to the person they are gifting is also a great feature. The customer service is also helpful and responsive.
Thank you so much!
Nov. 30, 2023
I just downloaded the app yesterday 11/29/2023 and wasn't sure what I was doing wrong. I reached out to tech support and immediately was able to set up a 9 am appt today 11/30/2023 with the creator. Within 10 minutes Henry was able to walk me through the hiccup I was having and voila! problem solved! He was wonderful to work with and happy my issue was a simple quick fix. The app is working great for me now and I am looking forward to a busy holiday season.
Nov. 9, 2023
Super straight-forward gift card app. Innovative new functions just added - ability to sell products as a gift. We had hand-written this functionality already but using the app was much less kludgy and more intuitive so we switched over to using the built-in functionality. Can't say enough about support responsiveness. highly recommend!
Thank so much for your review. This means a ton to us!
May 9, 2023
Easy to use app with great support! If you're looking for a Gift Card solution that allows you to enter recipient info (right from the product page!) as well as other customizations, this one is great. Henry is quick to respond to questions and you can tell he really cares about his clients and making sure you have everything you need. Highly recommend!
Thank you so much for the kind review and trust me, you're going to love some of the customizations and features we have coming soon :)
Jan. 24, 2023
It was super easy to design a personalized gift card and have the option to send card directly to recipient with a message! The team checked in to make sure everything looked great and was working well. I am so happy with this app!
Thank you so much for the kind comment. Great to have you as a client. We truly appreciate you.
Jan. 5, 2023
I really do like the app! It creates customizable gift cards and is really easy to handle. The setup-process is clear and the resulting products can nicely being organized in Shopify. Also to mention, that Henry's support from iziGift is brilliant - friendly and quick responses. That enjoys it even more to work with the app!
Thanks for the nice comment. We prioritize our support and try to make our app as easy to use as possible. Great to know we are hitting those goals.
Dec. 28, 2022
We're so happy we found this app! We've been using it for a few weeks now and it has proven to be a simple and elegant gift card solution. Creating nice looking gift cards is easy and everything works just how it should. When we had a couple questions during the setup process, Henry was very quick to respond with helpful information. I would definitely recommend this app to anyone who doesn't need anything fancy but needs gift cards that work with no trouble and no fuss!
Thank you so much for the nice comments. We truly appreciate having you as user.
Dec. 28, 2022
The app is working exactly as we wanted it too! The developer adapted the app to meet our exact needs. The customer support was amazing, and now the app is exactly what we hoped for. We have had many e-gift card sales in just the first few weeks of use! Would highly recommend.
Great to hear. Happy we were able to help you. Thanks for being a loyal customer!
Dec. 23, 2022
We had an excellent experience with the app and with Henry; he was very quick with his answers and provided valuable suggestions for our store. The app seems to be constantly updated, we've had it for less than a week, and there are two new features already. Very sensible pricing as well. I can only recommend :)
Thank you so much for the kind words. More to come as well 😁
Dec. 22, 2022
This app solves what I think should be a native shopify function...but it does it with so much more grace. I love that you can customize the emails and gift card images. BUT most of all that people can send the gift card to those whom they purchased it for. Henry is SO HELPFUL and quick to respond. I'm so happy I found this app.
Thank you so much for the kind words. If you ever need anything else, please don't hesitate to reach out to us.
Feb. 1, 2023
App says free but actually costs $50-300/month with percentage commissions - which you find out after installing. Bait and switch, there is nothing in the App Store that states this. Waste of time. Update: The app developer was above & beyond in his explanation, and did clarify the pricing later on. There was nothing nefarious involved, and I appreciated the personal message.
Hi, so sorry for the miscommunication. We do our best to let people know early and often that our app is free for the holiday season. This is followed by the statement at we will resume charging for iziGift in mid-January. That said, you will not be charged automatically. You have to accept that you are ok with this charge in mid-January before we charge you one cent. Either way, I understand your complaint and I am again sorry that we had this miscommunication. If there is anything we can do as a company to make it up to you please let me know. I will also work on making this free trial program more explicit in our language moving forward or potentially remove it together. Thank you for the feedback and I hope to talk to you in more detail about this soon. Henry
Dec. 18, 2022
Simple and good app. Great service when needed and developer who wants to listen customer ideas! I can recommend!
Thank you so much for the review. Your recommendations for the app were great and are being implemented as we speak!
Dec. 15, 2022
Just installed the app and tested it out. First impressions : App set up in a minute with it's very easy user interface ! Support is really quick and responsive ! The app resolves our main problem, which is sending the gift card directly to the recipient, and this app is doing exactly that ! 5/5 Recommend !!!!