Easy:Sale Schedule Sales Price

Hi there! I understand your frustration with the processing time and appreciate your patience. For your sale with 956 variants, the processing took about 17 minutes, which aligns with our standard speed of approximately 1 second per variant. Our app updates prices directly in Shopify's backend, and Shopify's API rate limits control how quickly apps can make these changes to product (variant) prices. To ensure smoother sales activation, we recommend: - Scheduling sales to start a bit earlier than your target time - If running multiple sales, staggering their start times to avoid queuing We'd love to help ensure your next sale runs smoothly. Please reach out to our support team at [email protected], and we'll do our best to assist you and answer any questions. Best regards, Dmytro | NexusMedia product team

Hi there, Thank you for your feedback and for giving our app a try. I'm truly sorry that the app didn't meet your expectations. Let me address the points you mentioned: 1. Currently, the app calculates discounted prices based on the product's current price, not the compare-at price. To be transparent, we haven't received requests for this functionality before, but we appreciate your suggestion. We'll definitely consider adding this feature in a future version of EasySale to better serve our users. 2. To keep the app affordable for all merchants, we currently offer email support. While we can't provide live chat at this moment, our 24/7 support team responds within 1-2 hours, even outside standard business hours, and helps as soon as possible. We value your feedback and will consider adding a premium plan with live chat support for faster responses. 3. After a thorough review, we found that the price display issue was caused by custom logic implemented in your theme, unrelated to our app. This logic was likely added intentionally by your theme developers for a specific purpose. While we could revert to Shopify's default behavior, it might affect other aspects of your store. For this reason, we recommend consulting your theme developers, as they can provide a tailored solution that aligns with your store's needs. Once again, I'm sorry for any inconvenience, and I appreciate your constructive feedback. It helps us improve and better serve our customers. Best regards, The NexusMedia team.