EasyCall ‑ Phone Number & Call
EasyCall - A Powerful Web Call Center For Shopify Stores.
Rating
3.6
feedback
78
chart
#12,025
All reviews
Rating Breakdown
Review RSS Feed
Sept. 11, 2020
This app is fantastic. It allows me to keep my information private and lets me keep in contact with my customers all at the same time. Thanks alot!
Thank you so much for the review! we're doing our best to make it easy for you to communicate with your customers :)
Aug. 9, 2020
I wrote this app a negative review at first because I called them several times and they didn't pick up. After Writing the review I received a very kind email from the CEO with full explanation why they could not pick up (it was the time zone difference). He also answered all of my questions very kindly and it made me feel indebted to fix my review. Thanks for your kindness and the service you provide for everyone.
Thank you for your honest review! First of all, I apologize for the experience you've had with our app so far. Our company is based in Israel, when you called it was the middle of the night here, and we only provide chat support during that time. We're always here to answer all of your questions, just not always over the phone ;) As for the additional charges, charges are based on usage (call minutes), and since charges change each month, Shopify require us to list the highest charge we may charge each month. Of course, we WILL NOT charge this amount every month, we'll just charge based on the calls you've had. About the emails you say you sent, can you please let me know what address you used? I can't find you in our system. I also tried calling you and reaching out via email and phone but didn't get any response, would you please get back to me so we can resolve whatever issue you have? Thank you for your time and for giving us a chance, Eric | EasyCall CEO
July 30, 2020
really good app for my shopify store becuse if someone is on your store and need help they can hit the call us button and chat with your support team
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
July 13, 2020
I had such a silly question - and they took the time to respond quickly and patiently and help me understand how to use this app. Easiest user interface and the most amazing customer service = perfect for any business owner. Thank you so much :)
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
July 8, 2020
Easy to use, looks great, and the customer service is outstanding. I missed a small detail (hey, it was getting late) and support was very quick and helpful.
Haha thank you so much for the feedback! We're always here to help if you need any help!
July 7, 2020
Awesome Customer Service! The reply in the chat was immediately and super helpful. I had my app working in no time.
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
June 24, 2020
Very fast response from help service and they find solution fast, I recommend this application if you want to have a store that is more trustable by showing a phone number that customers can call. this is very useful
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
June 15, 2020
Awsome APP!! I LOVE IT FIRST TIME TO SEE THIS KIND OF APP IN MY ENTIRE LIFE AND FOR ME I LOVE I LOVE I LOVE I LOVE I LOVE I LOVE IT
Thank you for your feedback 🙏
June 5, 2020
Good app. Allows to have phone customer support without all the hasstle. easy set up and good help from customer service.
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
May 26, 2020
So far the App has been a great addition to the store. Being new to Shopify and adding apps to the webpage, these guys did a great job and provided a quick response. Konstantin walked me through step by step to help navigate the setup and made sure I had everything set up correctly before signing off.
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
May 26, 2020
Awesome support! I had some problem when I downloaded this application. Support team resolved quickly, personally and professionally.
Thank you for your honest review, and we apologize for the inconvenience. It's actually possible yo issue a Japanese phone number using our app, it just requires some additional documents for regulatory reasons :) We've sent the needed documents to your email, please get back to us so we can get that number for you. Thank you, Eric | EasyCall
May 23, 2020
Excellent service. Very easy for your customers to contact you for support. Especially when your store audience grows
Thank you for the kind review!
May 16, 2020
Just installed the app in my shopify store, i would say the best app so far, no coding required, just add the app and start using it.better than a chatting app ,cheaper plans and great after sell service . thanks Eric for the online suport and testing the call online.⚡⚡ Ankush Nageshwar
Thank you so much for giving us a chance, I'm always here to help ;)
May 13, 2020
These guys are first class, trust me, this ain't a fake review, these guys really care about their customers and they have a 1st class product, real pros
Thank you so much for your review! We're always here to help :)
March 30, 2020
This is a great application, they have very good support, they answered me in a few minutes and solved all my problems
Thank you for your kind review! We're always here for you :)
March 24, 2020
Great app ! very helpful support, they really fixed any issues i had straight away . Would highly reccomend.
Thank you for the review! We're always here to help you :)
March 24, 2020
Awesome app! The team is super supportive and VERY responsive! The app is SUPER easy to install! and its works! overall great experience so far!
Thank you so much for the review!
March 18, 2020
This app is a must get. It's literally a call center for your business. I installed the app and it works great. Great customer service too!
Thank you so much for your review! We appreciate it :)
Jan. 27, 2020
Service was amazing, they installed app and assisted with all my needs. Cant wait for the app to call my phone
Thank you so much for the review! This feature will be available in about 2 weeks! we'll let you know ;)
Jan. 26, 2020
finally we have a solution for our 50-100 phone calls a day!!! so much better than a toll free number that forwarded to a cell phone. our customers are really happy also Gorgias for Phones
Thank you very much for your feedback 🙏 We are glad that our EasyCall helps you with customer support.