EasyOrder COD Form&Order form

Hi, Thank you so much for such a fantastic review. Just WOW! We highly appreciate your warm words and recommendation! If you need further assistance, just contact our 24/7 support team, and we'll do our best to solve this as quickly as possible. Best regards, The NexusMedia team.

Hello, Thanks for your fantastic review of the EasyOrder! We're delighted that you liked our app. Your satisfaction and happiness truly mean a lot to us. If you have more questions or need further assistance, feel free to contact our 24/7 support. Warm regards, The NexusMedia team.

Hi, Thank you for your discreet but so pleasant feedback! We hope you enjoyed the app. If you need assistance or have questions, please reach our 24/7 support team. Regards, The Nexusmedia team.

Hi, Thank you for your feedback. We appreciate it! As for changing the colors and adding a logo, our app doesn’t have such a built-in option, but we can try to customize this for you. Please drop us a line with more details so we can assist you: [email protected]. Regards, Nexusmedia team.

Hello, We are genuinely sorry for the issue caused by our Order Form for Cash on Delivery app. We apologize for the inconvenience and appreciate your feedback. The development team is already working on the EasyOrder app update to prevent such issues in the future - we expect it soon. Our technical support is ready to assist you with any necessary troubleshooting or guidance to fix the problem. Don't hesitate to contact us at [email protected], and we will gladly help you resolve the issue as quickly as possible. Your feedback is invaluable to us, and we appreciate you taking the time to share it. Regards, EasyOrder team

Hi there, Thank you for your review and we're really sorry about all the troubles caused. You could disable the app in the Installation section before removal to make sure app will clean up all its code from your theme. We're now working on the new version of the app that won't change the theme at all, and it will be released shortly. Our support team already reached you, we've sent the instructions what exactly you'll need to remove. If you need any help just drop us a line and our support team will take care of this. Once again, we're really sorry about that issue and please free to contact our support team if you still need any help with our app code removal, you could reach us by email [email protected]. Best, EasyOrder team

Hello, Thank you for your review and once again we're really sorry for the troubles caused. Our app could really cause some issues on certain themes if you remove the app without deactivating it. We're actively working on permanent fix to avoid such issues and it will be released in a several days. While we are always ready to help our customers with any questions or technical issues related to our apps, unfortunately, we can not pay bills to other 3rd party developers you could hire, we are really sorry. Our support team member (Illia you mentioned) actually replied to your request immediately and removed all our app code from the theme within several hours, taking in account that we were waiting for the access. We apologize again for any frustration or inconvenience this issue has caused. Thank you for your feedback, we will work hard to improve our app and ensure such issues does not happen again in the future. Best, EasyOrder team

Hi there, Thank you for your review and reply to your question: to make the pixel event work with our app, you need to connect the FB pixel to your Store and then add the required pixel code to our app. If you already have the FB Pixel code connected, you need to go to the Event Manager (https://www.facebook.com/ads/manager/pixel/facebook_pixel/) and copy the FB Pixel code from there. Once done, you need to go to the Shopify Admin → Apps → EasyOrder → Marketing and add the code to the "Facebook Pixel Code" field. Here's a short manual: https://nexusmedia-ua.com/blogs/howtos/how-to-measure-conversions-with-easyorder-app-for-shopify-and-facebook-pixel. Please note that the app interface has been changed. If anything isn't working as expected, please let us know. Thanks, EasyOrder team

Hi, We're really sorry to hear about your experience. Firstly, we'd like to clarify that we never intend to hold any website hostage or force you to use our app. We understand the importance of a merchant's website and have always done our best to help the clients in the last ten years. Regarding the button issue you mentioned - the "Order Now" button was added by the EasyOrder app, and after you uninstalled the app, this button disappeared accordingly. Unfortunately, there is no "Buy now" in the theme you were using. You have only "Add to Cart," and this button works well after EasyOrder is uninstalled. We can't implement new features in your theme while deleting our app. However, technical glitches can sometimes occur, and we're committed to researching and resolving each case promptly. Unfortunately, you didn't reply to the last email from our support team. Please contact us at [email protected], and we'll prioritize your request to ensure all issues are fixed. Regards, Nexusmedia team.

Hi there, Thank you for your review. Please let me explain. Our app is designed to bypass complicated Shopify checkout in case you just need simplified order form and don't need to collect payments online. Our app allows to create orders even with one single email field only! To calculate Shipping fees Shopify is using a lot of data that we should collect from the customer - complete shipping address at least. Sometimes that's even not enough - depending on how complex shipping zone rules you've created. I.e if we'll be using shipping zones you set up in your shop settings, we'll need to collect all the same data as Shopify does in their native checkout, i.e. we'll have the same long form with a lot of fields, which we were going to actually avoid with our app. But right now we're working on the new feature that will allow you to add flat shipping rate to your form with our app. It won't be as flexible as shipping zones in Shopify native checkout, but you could set flat shipping rate and minimal order amount eligible for free shipping. New version will be released within 1-2 weeks, and our support team will let you know once that functionality will be available. Best, EasyOrder Team