Les Sultanas review for Easyship ‑ All in One Shipping

1 / 5

Aug. 12, 2024

UPDATE : 1 star cause 0 isn't an option I've spent over €2000 on this platform in the last two weeks, only to be met with shockingly poor service. The shipping company completely messed up my address, and instead of taking responsibility, they claimed they "tried" to contact me—when in reality, no such attempt was made. When I reached out for help, the response was dismissive and unhelpful. My claim was not taken seriously, and it seems that they are more interested in deflecting blame than resolving issues. This experience has been incredibly frustrating, and I expected much better from a platform of this caliber. Until they improve their customer service and accountability, I cannot recommend this app to anyone. ------------- I have been using the app for over a year now. At first I left a 5 star review but I deleted it. The prices suddendly increased (apparently they made a mistake when caculating them). Customer support declined. I've had an issue for a year now and still not able to help me with it. Always the same questions that lead to nowhere and particularly to no refund. It's a good app, still recommend, but I will change the minute I find better for sure.

Using app

About 3 years

Total reviews

3

Average rating

4.0

Developer Reply

Hi there, Thank you for providing your feedback, we're sorry to hear your experience has changed from a 5-star to a 2-star. We've been trying to reach out to you in an attempt to understand what has occurred here but we're yet to hear back from you. If you could respond to our emails I'm certain we can figure this out and get things back to a 5-star experience! All the best, Easyship

Easyship ‑ All in One Shipping for Shopify
Easyship ‑ All in One Shipping
4.0 star
430 reviews

Easyship ‑ Shipping App with Free Plan | Shopify App...

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