Easyship ‑ All in One Shipping
Easyship has received mixed reviews from users. Positive aspects include great customer service, user-friendly interface, and helpful support team members. Users appreciate the ease of managing shipments and the ability to compare rates. However, negative feedback revolves around issues with billing, high subscription costs, technical glitches, and challenges with international shipments. Some users have faced difficulties with refunds, inaccurate pricing, slow response times, and communication issues. Despite these drawbacks, Easyship is praised for its global shipping capabilities and automation features.
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As a first timer, I had a lot of questions when setting up EasyShip with our 4 warehouses (we took on a lot out of the gate!). Lots of back and forth to get set up (box types, shipping rules, couriers, etc.) with all of the parties. Now that it's set up, it's straightfoward and reliable to use. I appreciate having a human point of contact when needed (sometimes the support tickets just disappear and it's hard to know what's open and what cases have been handled, etc.), so that's great; Avantika has been really helpful to work with!
Shipping, tracking and synchronisation work perfectly. The support team is always friendly, quick to respond and solution-oriented. Highly recommended!
Been using Easyship for about 16 months. Started off great -- great features (though integration with Shopify needed a little more work), great customer service -- but lately the service has gone downhill, to the point where I'm going to cancel my subscription. Every few weeks I get crazy overcharges from FedEx where they claim a regular jacket weighs 15 lbs or some absurd figure. Disputing and getting the absurd charge reversed has become a nightmare with Easyship. Also, recently I had a DHL package RTS where I specifically informed them to let DHL know that we'll pay for duties but DHL needed to ship the product back to us. Easyship completely forgot to let DHL know and now DHL has destroyed my very expensive product and Easyship refuses to accept responsibility. They've been ignoring my emails ever since. They've also randomly started closing tickets without actually resolving them and getting confirmation from me that the issue has been resolved. Just terrible all around. Find an alternative.
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