Easyship ‑ All in One Shipping
The reviews for the Easyship Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, helpful support team members like Mohammed, Daphne, and Avantika, and ease of use in managing shipments and creating labels. Users appreciate the platform's ability to handle complex shipping logic, provide competitive rates, and offer solutions for prepaying duties to ensure a seamless customer experience. However, negative reviews highlight issues with customer service responsiveness, billing discrepancies, technical glitches, and problems with international shipments, such as unexpected customs bills and lack of clarity on charges. Some users also mentioned difficulties in setting up the app and encountering bugs in the system.
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The Shopify integration is smooth, and syncing orders has been reliable. It has saved our team a lot of time by reducing manual work and making fulfillment much more efficient. We also appreciate the tracking features, which help keep customers informed throughout the delivery process.
Horrible customer service. 3 weeks having an issue with my account where I can't ship until I verify my account (mind you I have shipped with them before but all of a sudden my account needed verification). The customer AI service bots keep opening cases and "escalating" but no one responds. I finally got a response after more than a week and when I replied back, they went silent again. It is really frustrating since this is what I use to ship internationally and now my international customers are being affected due to the lack of support from this app.
Was only able to install 40% of all orders, and did not let me use Evri to ship internationally because according to them, Evri do not ship to USA. Bad app, do not install.
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