Easyship ‑ All in One Shipping
Compare shipping rates and automate labels, tracking & duties
Rating
4.0
feedback
342
chart
#465
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
3%
-
Less than a month
21%
-
Less than a year
43%
-
More than a year
28%
Reviews Summary
The reviews for the Easyship Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include great customer service, user-friendly platform, efficient global shipping management, and helpful support team members. Users appreciate the ease of comparing shipping rates, seamless integrations with Shopify and warehouse systems, and the ability to automate label generation and tracking. However, negative feedback revolves around issues such as billing errors, slow customer service responses, unexpected plan upgrades, challenges with international shipments, and difficulties with insurance claims and refunds. Some users also mentioned limitations in the software speed and the need for improvements in customer service.
Highlights
Review RSS Feed
All reviews
May 7, 2026
Terrible customer service. App does not work property. Shipping rules were created and many of them not working. We have been using different shipping websites and APps for 14 years now and are expects are ecommerce. This App has a technical issue so we reached out to customer service 3 days in a row. No answer. Just looping one person to another. All of their messages are fully automated even when you think you are talking to a customer sevice. My chat window is full of repeated sentences such as "I am truly sorry for the ongoing delay assocaited with the shipping rules." Super disappointed!
April 29, 2026
I've only been using Easyship for 6 months, but I've been pleased. I am thrilled that I don't have to know about the different forms required if shipping to different countries!
April 13, 2026
Did not even get past the setup process. This company as of 4-9-2026 has terrible internal communication and setup flow. So if you are looking to get answers to your questions you will get them in a couple hours up to a day, or you will get 3 different emails and phone calls talking about getting on a setup call that you already had. This level of disorganization is why our business simply had to go elsewhere because in the shipping world disorganiztion leads to bottlenecks and chaos.
April 7, 2026
Great customer service as we gear up to implement Easyship, with the team providing detailed advice and support. We look forward to having this feature enabled for our customers.
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