Easyship ‑ All in One Shipping

My representative, Mohammed was very helpful in resolving the issue my team was having with accessing shipping documents via Shopify. Originally thought to be an issue with Shopify, Mohammed continued to work with me when I was inclined to believe the problem was, in fact, with Easyship. It took a couple of days for the Easyship team to resolve the issue, but communication was clear throughout the process. I appreciate that my concerns were handled and all of the communication along the way.

I used Easyship to send a FedEx shipment to Canada and prepaid the import charges through Easyship. We were charged $441.18 USD for Import Tax plus a $15.00 USD DDP Handling Fee. Despite this, FedEx later contacted the recipient before delivery and required an additional $238.97 CAD for the package to be released. FedEx’s breakdown showed $0.00 duty, $227.00 CAD GST/HST, and a small clearance/ROD fee. Easyship initially acknowledged the issue and said they were working with FedEx to have the charge waived. However, the client ultimately had to pay FedEx to receive the package. To protect the customer experience, we refunded the client out of our own pocket, but we have still lost the client over the lack of clarity and trust around this shipment. The bigger concern is that FedEx’s requested amount was substantially lower than what Easyship had already charged us. We would never have known there might be a discrepancy or overcollection if FedEx had not asked the customer to pay again. I followed up multiple times asking Easyship for an itemized explanation of how the $441.18 USD import tax charge was calculated, why FedEx required an additional $238.97 CAD, and whether any overcollected or duplicate payment would be refunded. I have not received a response since June 10th. I understand that international duties and taxes can be complicated. What I do not understand is collecting hundreds of dollars in prepaid import charges, having FedEx require the recipient to pay again, and then not providing a clear explanation after repeated follow-ups. I would be happy to update this review if Easyship provides a transparent itemization and resolves the duplicate/over-collected charges, but at this point I cannot trust their DDP/import tax process for future international shipments, or honestly any of their other rates.

Really helpful in navigating the ongoing tariff and duty changes across the EU and USA. They helped us implement solutions to prepay duties, ensuring a seamless customer experience without unexpected charges on delivery. They were quick to respond, thoroughly investigated our queries, and even carried out trial testing to confirm everything worked correctly, giving us extra reassurance throughout the process.

Great app with exceptional customer support

Great experience.

As a first timer, I had a lot of questions when setting up EasyShip with our 4 warehouses (we took on a lot out of the gate!). Lots of back and forth to get set up (box types, shipping rules, couriers, etc.) with all of the parties. Now that it's set up, it's straightfoward and reliable to use. I appreciate having a human point of contact when needed (sometimes the support tickets just disappear and it's hard to know what's open and what cases have been handled, etc.), so that's great; Avantika has been really helpful to work with!

Shipping, tracking and synchronisation work perfectly. The support team is always friendly, quick to respond and solution-oriented. Highly recommended!

I had an issue with checking out my labels. Requested a support agent , Gavish stepped in, found the issue and resolved it quickly! Very happy I can now get all my orders shipped out. Thank you Gavish!

We use easyship as our shipping partner that shows live shipping rates at checkout which helps us a lot in our business.

Daphne was extremely helpful and professional. She assisted us quickly, clearly explained the next steps, and helped move our request forward. We are very satisfied with the support we received.

Easy to set up and easy to create labels, sorts all the customs stuff and jsut gives you the labels to print.

Really enjoyed my experience so far, the support team is helpful, the platform is great and I'm almost always getting rates lower than anywhere else. Compared to a lot of others these came out the best, there's a few bugs here and there like not every order being imported, or sometimes delivery services you think would be available, simply aren't, but it's not enough for me to downgrade my rating. Highly recommend :)

After using 3+ different platforms to ship orders to my international customers, Easyship is by far the best I've worked with. Their pricing is competitive, the platform is easy to use, and their customer support has been outstanding whenever I've needed assistance. Shipping internationally can be challenging, but Easyship has made the process much smoother and more reliable. I highly recommend them to anyone looking for a dependable shipping solution for their business.

Powerful shipping solution with excellent support ! Easyship has been a very useful solution for connecting our Shopify store with a more professional shipping setup. The platform gives access to different courier options, international shipping rates, DDP/DDU choices, shipping rules, product/package configuration, and tools that help manage orders more efficiently. At first, the setup felt quite technical because we needed to configure products, package sizes, shipping rules, courier options, tax and duty settings, and test shipments. However, once everything was properly set up, Easyship became much clearer and gave us much better control over our shipping process. The biggest advantage for us is being able to compare courier options, understand international shipping costs, and prepare our Shopify store for UK and international orders. For a food/sauce business shipping jars and bottles, having accurate package and courier configuration is very important. I also have to mention the support experience. Vivek from Easyship support was extremely helpful, patient and professional. He guided me through long setup steps, helped clarify DDP/DDU shipping, KYC verification, test shipment preparation, and followed up again afterwards to make sure the remaining questions were handled. That support made a big difference and helped us configure the store properly. Overall, Easyship is a powerful shipping app for Shopify merchants who need more control over domestic and international shipping. It may take some time to configure correctly, but with the right support, it can become a very valuable tool for managing shipping professionally.

Been using EasyShip for several years now. The ease of use with their external integrations - especially with Shopify - is our largest win with them. Also their network of couriers and warehousing partners globally provide them a huge draw for those trying to scale and enter new markets.

We've been using Easyship for years and only recently got on board via Shopify. The transition was painless for both the initial setup and implementation - the plugin just works and is easy to connect. Easyship even did a customization for us that's been working solidly and allowed us to expand to using multiple warehouses seemlessly. You can't ask for better support than that!

always a great experience, intuitive platform, good customer support.

perfect