Easyship ‑ All in One Shipping
Easyship ‑ Shipping App with Free Plan | Shopify App...
Rating
4.0
feedback
430
chart
#640
All reviews
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Aug. 15, 2024
Great experience solving an edge case with Emily and the tech support team. They went above and beyond to figure out what was my problem and solving it within a day. Having been using easyship for almost a year now and really loving the platform and service.
July 23, 2024
Easyship is a great App with excellent customer service. Definitely the best shipping app on Shopify.
July 22, 2024
Have been using easyship for years. It is really straight forward and fuss free. However there are multiple frustrating moments where the orders are not synced with the platform no matter how many times i refresh the sync.
Thank you for your feedback. I'm sorry to hear about your experience with our platform. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion. Please contact us at [email protected] with your account details so our team can look into this for you. Best, Ben (Marketing @Easyship)
July 15, 2024
提示我要是从中国发货就无法使用
Thank you for your feedback. I'm sorry to hear about your experience with our platform. Please contact us at [email protected] with your account details so our team can assist you with any issues with our platform. Best, Ben (Marketing @Easyship)
July 8, 2024
Very happy with Easyship. Brilliant company to use for anyone shipping International parcels (or within the UK). Fab customer service and very easy to set up on the website. Customers can select a preferred shipping method, with or without taxes/duties etc. Always quick and responsive to any contact. Can't fault Easyship in any way.
May 28, 2024
Easyship has been providing us with shipping solutions for over five years now. The platform is user-friendly and integrates seamlessly with various e-commerce sites. Shipping rates are customized for each parcel, which is especially valuable for handling non-standard cargo. The intuitive dashboard offers a comprehensive overview of all shipments, tracking information, and delivery statuses. Over the years, Easyship has simplified many procedures to be more customer-friendly, like making the insurance claims process very intuitive (though thankfully, these cases are rare). The customer support team is responsive and helpful, with special thanks to our customer success manager, Chris, who is our main point of contact for any customizations or improvements we need. If you want to make your shipping logistics easy and efficient, Easyship is definitely the right platform to choose.
May 8, 2024
When the package lost, Easyship didn't get positive response and following up actions on the case, even I've sent several emails to [email protected]
Hi, We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around. A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right. Best, Ben (Marketing @Easyship)
May 3, 2024
It's not user friendly for domestic Hong Kong shipping as there's no integration for S.F Pick up location. Also, I need to select insurance or not every time I create a shipment. It will be more user friendly if I can set a default and change if I need to. Also I create a custom box for my shipment as my order is always around the same size and weight, but I need to select the my custom box every time. So overall, it's a lot more hassle than other shipment platform such as Shipany or Oneship.
Thank you for your feedback. At Easyship, we aim to provide excellent service and regret that we couldn’t meet all your expectations on this occasion. Please contact us at [email protected] with your account details so our team can assist you with any questions you may have around adding/removing insurance for your shipments. Best, Ben (Marketing @Easyship)
May 16, 2024
UPDATE 16/05: The Easyship team reached out, following up on this review, showing their responsiveness to user feedback about their service. I'm thrilled to confirm that they've made the A6 label printing feature free, a significant step towards aligning their service with current market standards. Additionally, they offered to review our latest insurance claim, and after discussions with their broker/insurance partner, they finally approved and refunded the associated cost. While we're delighted with the outcome, it's worth noting they categorized it as a commercial gesture, so I can't guarantee a global change in service quality at that level. Nevertheless, their willingness to improve quality of service in 2024 and their active engagement with clients is commendable progress. Let's hope they're committed not only to addressing negative feedback but also to enhancing their overall service. Feel free to share any new reviews. ----------------------------------------------------- Once innovative with excellent customer service, but now nowhere close to that. The interface is clumsy and confusing, and they seem focused on making your life difficult to enforce their $49/month plan. I would have never imagined that printing an A6 format in 2024 would require a $49/month subscription. These guys are simply out of touch with their market since late 2022, based in the US and totally in the clouds. You'd be better off using Interparcel, FastCourier, etc., which offer direct plugins and don't charge monthly fees to print an A6. Oh, and as a new addition since 2023: customer service is now hiding behind the fact that the courier doesn't offer live tracking. Basically, despite having tracking, if you use the normal service, Easyship will not help you anymore if the package isn't delivered. For that, they've created an extra service at an extra cost. It's very fishy, and in the end, they offer less than the normal carrier directly. Finally, don't bother insuring your package, as their insurance team in the US is dedicated to taking weeks to answer you and fully involved in doing everything not to pay the claim... I assume the insurance company being in the US doesn't care too much about Australian Consumer Rights.
April 8, 2024
I made a test door-to-door shipment with this company on february, 16 from US to Mexico. Delivery time was specified 6-8 working days. After more than month of waiting my package I thought that I need to forget about my package but unexpectedly I received it after 46 days, on april 4th. Better is later than never.
March 17, 2024
I would definiely recommend not to use. They charge you for basic features other softwares offer for free. They incentivize you with a 30$ credit if you connect your shopify store but you don't actually receive the credit. Support is literally non-existent. Sent 3 messages only got 1 reply 3 days later.
Hi, We tried reaching out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around. A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right. Best, Ben (Marketing @Easyship)
Feb. 22, 2024
I quite like it. Much better experience than buying labels directly from UPS etc... There is one thing I would really appreciate if you improved it: It would be great if the customs declaration could be made more 'versatile'. It seems there is no way to enter "Gift" or any other type of shipment. It is always 'Merchandise'. Also the Item description is way too short. for example, sometimes it is necessary to add "no commercial value" or "warranty replacement" etc...So a few more lines would be great. Keep up the good work!
Aug. 6, 2024
Easyship's customer service Shadab is GREAT! Resolves problem promptly and swiftly even via emails!
Feb. 2, 2024
Degraded quality of platform, and MIA chat support for 3+ year account. Easyship at the beginning of my ecom startup was great, had supportive account reps and overall chat support was great (shoutout to Tracie Harper, 10/10 chat agent). Over the past year, I noticed lots of admin changes which lead to huge changes to support and overall the reach with my account. Every week there would be some issue caused with an order being misplaced, improper address verification, and lots and lots of fees being tagged onto my account due to incorrect address validation done in communication with Shopify and Easyship. Recently, I decided to give up on this platform and exercise my options for a dedicated carrier account. Fortunately, I was provided with one and made the right decision to shift my logistics over to Shipstation and Zonos fulfillment. Both platforms have had nothing but great feedback, and these platforms are progressing in such a great way that I am at the point of hopping away. Easyship was once an "easy" platform, but they have become so difficult to work with that I would recommend new small businesses to use Shipstation as your 3rd party fulfillment. Shipstation support is tremendously better and they are quick to respond to you. I am not at a massive scale but being respected still by a platform like Shipstation shows they care. Do not use this app, stay away and go to Shipstation for domestic and use Zonos for international orders!
Hi, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service. Please contact us with your Easyship account details so we can investigate and resolve this matter promptly. Thank you for your patience and understanding. Thanks, Ben (Marketing @Easyship)
Jan. 23, 2024
What a waste of our time and money. They offer cheap shipping to the customer and no support when the couriers they have partnered with lost products.
Dec. 6, 2023
We've been using Easyship for 10 years. We highly recommend it to any business looking to reach customers worldwide cost-effectively. The platform continuously improves in terms of UI, features, and solutions that bring you closer to your customers. After so many years, we are still impressed to be able to ship worldwide from multiple warehouses anywhere we are, with a simple click of a button. The effort to deliver your creation to the final customer is definitely underrated. Easyship is a bold statement, but they keep their word.