Needlejig Tattoo Supply review for Easyship ‑ All in One Shipping

Jan. 17, 2025

EDIT: Easyship did get in contact with me and refunded the overcharges that were assessed over the prior month for me to my satisfaction. We have not seen more UPS multi-package overcharges so they may have corrected the problem with USP. We have also been trying to avoid using UPS for multi-package when possible because of this but we will give it a try again in the future. I am leaving my initial review for the time being so people see the whole picture. The only way that the problem received attention to resolve the issue was with the review below. Hopefully they will act faster with application problems faster in the future. ORIGINAL REVIEW: This APP was working pretty well for well over a year and then started sending us UPS overcharges weekly for multi package shipments. Some times more than double what the APP had quoted us. This caused us to lose money on a number of orders and when we contacted Easyship they insisted that it was not their responsibility and requested detailed pictures of packages that had left our building weeks before in oder to file a claim. They then wanted us to recreate the packages and send them pictures wasting time and materials on our end. They say that it is up to the courier to have the final say. Even when they can check the system and see that we had shipped two packages and printed two labels they allow UPS to come back and bill for four packages. There is a serious communication issue between this platform and the UPS API and when pressing the chat agent to speak with someone in management my request fell on deaf ears. I am sure that I can not be the only customer having this issue so I would assume that Easyship has no real interest in resolving the problem and is simply going to rely on the fine print in their agreement so point the finger at UPS and continue to allow them to bill in excess of the services rendered. In all honesty you should keep shopping for a shipping APP and skip this one entirely. They have somehow managed to not allow Google reviews of their company. That alone tells you something.