FOUND review for Easyship ‑ All in One Shipping

Been using Easyship for about 16 months. Started off great -- great features (though integration with Shopify needed a little more work), great customer service -- but lately the service has gone downhill, to the point where I'm going to cancel my subscription. Every few weeks I get crazy overcharges from FedEx where they claim a regular jacket weighs 15 lbs or some absurd figure. Disputing and getting the absurd charge reversed has become a nightmare with Easyship. Also, recently I had a DHL package RTS where I specifically informed them to let DHL know that we'll pay for duties but DHL needed to ship the product back to us. Easyship completely forgot to let DHL know and now DHL has destroyed my very expensive product and Easyship refuses to accept responsibility. They've been ignoring my emails ever since. They've also randomly started closing tickets without actually resolving them and getting confirmation from me that the issue has been resolved. Just terrible all around. Find an alternative.