Veiled Collection review for Easyship ‑ All in One Shipping
Sept. 16, 2019
UPDATED REVIEW: HIDDEN FEES! BEWARE! The app has started charging shippers "residential fees" which are never disclosed beforehand. Easy ship obviously realized their mistake and started adding a "residential fee" option before checkout to make it easier, but then they discontinued this feature and I am being charged these hidden fees again! This is absolutely ridiculous.
Hi there, Thanks for taking the time to provide your feedback and I'm sorry there has been some confusion about Residential Fees. Couriers may charge an additional residential area surcharge, depending on the destination address. The information regarding the residential surcharge is made available in your dashboard when selecting the courier To support shipments to or from residential locations, the couriers define a residential location as a collection or delivery to a home, including a business operating out of a home that does not have an entrance open to the public. A surcharge applies to each package collected from or delivered to a residential location. You can find more information in our Help Centre article here: https://support.easyship.com/hc/en-us/articles/360024835071-Residential-Area-Surcharges We hope this information helps and if you require any further information, please feel free to reach out to us at [email protected] and our team will do all they can to help. Kind regards, Easyship
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