Drone Authority review for Easyship ‑ All in One Shipping

Unfortunately, even though what they claim to offer seemed perfect for us, in actual reality they can't really deliver on what they promise (reliable live checkout integration and Royal Mail/UPS integration). It took many weeks of hitting a brick wall with support before they finally revealed that Royal Mail integration (which is a paid for addition), doesn't support the majority of shipping options (Special Delivery, International Tracked, Tracked 24/48 to name a few). Support doesn't seem to know the product very well (if you can actually reach anyone) and the system itself is unreliable when you need it most (at the point of a customer hitting Pay!). Don't even try live chat - I wasted upwards of 4+ hours waiting over the course of a several days waiting for someone to answer. Please Easyship, if you can't manage your live chat system, turn it off! What an utter waste of my time. UPS integration failed numerous times to actually display all options on checkout and seemed to be sporadic, sometimes even failing to display any rates (which massively hurts our conversion rates!). Support is absolutely shocking. I ultimately ended up complaining to the CEO and other directors via email and guess what, not a single reply to our complaints... pretty much says it all; systemic issues all the way up to the top it seems.