Our Baby Nursery review for Easyship ‑ All in One Shipping
Feb. 2, 2022
They charged me for 23kgs when my item was only 1.5kgs and then a redelivery fee (for supposedly 3 attempts) when tracking shows 1 attempt & taken to depot within 2hrs, no other attempts To dispute they asked me for specific photos showing product in box with measurements and weight showing which i did. Its been over a month and still funds not returned!
Thank you for providing your feedback. We have tried to discuss this with you via email but we have not received a response, please feel free to get back to us to discuss further. We appreciate it's frustrating to provide images of the shipment but this is not a request on our part, it is from the courier; simply put, they will not consider any adjustment dispute without evidence which is why we are obliged to make this request. In this case, our CS Team tried to contact you multiple times to provide more information, but we did not receive a response. As a goodwill gesture, we have waived the adjustment fee and the redelivery fee on this occasion. I can assure you we will always fight to get the right outcome for you but we do appreciate any patience you can give us while we dispute with the Courier. All the best, Easyship
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