Goodman's Interiors & Antiques review for CedCommerce eBay Integration
Dec. 19, 2022
This app does not work well for sellers looking to list a large variety of items. We are an antiques and home interiors store dealing in one of a kind, pre-owned items. Because of the required step to create templates, our work flow becomes unnecessarily labor intensive and complicated. We would be better suited with an app that allows each product to be edited per eBay's requirements / item specifics individually rather than in bulk. Their team was prompt in replying with assistance and were eager to help us try to find work-arounds for our needs, but ultimately this app has some serious functionality blind spots. UPDATE: I have changed my review from two stars to one star because after posting my initial review, they called my personal cell phone number asking me to remove my honest review of their app. This type of behavior is absolutely unprofessional and unethical.
Hello, Goodman's Interiors & Antiques, We really apologize for the inconvenience that you faced while using our app. The creation of templates is a one-time process for the uploading of products. And as an integration software, we have restrictions regarding the handling of products from Shopify to eBay.We have to work according to the Shopify & eBay policies to get a product uploaded and also we are listed on a public platform so bulk actions are the need of the hour as per the research our team did, You have a unique & one of the kind catalog so we are really sorry we couldn’t help you with that. Being a software as a service provider we can’t alter the whole structuring of the app, we have to look out on a global level for one a kind catalog. And regarding the review removal, there might be some miscommunication as our executive called you to check out the app & try to upload a few products because a few other functionalities were left unexplored. Thank you for the honest reply. We highly appreciate it. Best Regards, Team Cedcommerce.
