Ecologi: Plant Trees per Sale
The reviews for this Shopify App are mostly positive, with users praising its ease of use and the ability to offset carbon footprints. Many users appreciate the opportunity to make a positive impact on the environment through their purchases. However, there are some concerns raised about the accuracy of calculations and the integration with Shopify. Some users have mentioned issues with the cost of tree planting and the lack of options to showcase donations on product pages. Support responsiveness and server errors have also been highlighted as areas of improvement.
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There is something wrong with the app calculations! Great idea, but when you set up for 1kg of carbon offset per order, and you have 516 orders over 30 days, that equates to $144.48. $200 gets used up in the first week and then pauses until the next month, which doesn't look great on the site. I've checked the last 7 days (126 orders), from when it renewed, and its charged me $57.12, when it should have been $34.72!
Hi there, thanks for your feedback. I have reached out to you directly to help resolve this issue for you. The reason that your carbon removal funding is different to what you were expecting is because you are funding carbon per spend amount as opposed to per order, which is why the spend is it a higher rate to what you were expecting. You can change this at any point in your app settings. The reason that the banner displays as paused is because you will have reached your pre-set spend limit and therefore impact funding is stopped until next month. We do this to protect our customers from greenwashing so that the impact you are funding matches what is displayed on your site at any given moment. You can also increase your spend limit at any given time, this spend limit is in place to protect Shopify merchants from unexpected charges. We hope this clarifies the issue, and more than happy to discuss this on a call and help tweak your impact settings. All the best.
Thanks for your review! If there is anything you think we could do to make the app better for you please head over to our feature request board to share your feedback: https://ecologi.featurebase.app/
It would be incredible to have an option for our customers to donate to meet a set goal to make it easier on finances. Especially for smaller businesses that are passionate about giving back to the environment, sometimes all we can do is $20/ mo. Imagine how much more could be donated if there was a widget to allow customers to donate. Otherwise, I love this app and it's generally easy to use.
Thanks for the feedback! Unfortunately Shopify only let's us edit the checkout if you are a Plus store. The feature you are actually already exists but is only available for Plus customers. We'd love to offer this to more stores but for now we are not able to. We have a feature request you can track if anything changes here: https://ecologi.featurebase.app/p/customer-funded-impact
Thanks for your review! Really appreciate you taking the time. Let us know if there is anything we could improve here: https://ecologi.featurebase.app/
Thanks for the positive review! Great to see you are enjoying our app. Let us know if you'd like us to change anything here: https://ecologi.featurebase.app/
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