Rating
4.1
feedback
26
chart
#11,669
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
4%
-
Less than a month
12%
-
Less than a year
50%
-
More than a year
23%
Reviews Summary
The reviews for the Ecologi Shopify App are mixed, with both positive and negative aspects highlighted by users. Positive feedback includes the ease of setup, the ability to track tree donations, and the positive impact on customers' perception of the business. Users appreciate the low cost of tree planting and the option to customize donation settings. However, negative comments focus on the lack of automatic placement of badges on the store, limited integration with Shopify, and issues with server errors affecting the website's performance and customer trust. Some users also mentioned the need for more features like displaying tree planting information on product pages and better communication with customers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 27, 2024
We love Ecologi. Their application was a easy to set up. Requires further development though as the application does not provide store owners with any automatic placement of badges. We do highly recommend Ecologi; though. We shall continue to use it and look forward to future updates.
March 18, 2024
We are unfortunately considering canceling this integration as the Shopify API doesn't showcase that we are planting trees on our products pages (despite Ecologi's images showing that their app makes it possible).
Feb. 21, 2024
It's quick and easy to set up an account, however I don't really feel like it's set up for Shopify Integration at all. You can see on your account how many trees you've donated which is great but to get that information onto your website you need to mess around with code. There's also no option to show customers on the product pages that their purchase is making a donation. The info on the app images are very misleading as it makes out that this is possible
June 14, 2022
I love Ecologi and I'm bvery happy that we are able to use this app to integrate our existing work with them into our shopify shop (we already have been using the carbon offset for employees for a while now). The only thing I would love to see added is an option for customers to overcompensate the amount of carbon compensation, and maybe something like a badge? Currently we just coded the latter into the shop theme ourselves.
Oct. 6, 2022
We had to downgrade our rating from 5 stars to 1 star. Our profile with Ecologi is constantly showing server errors or other errors related to rendering the website. This causes big confusion with our customers and ultimately in them loosing trust into our business if our climate action claims are not verifiable by them. Support was useless so far and told us 3 times that the problem was fixed althought it wasn't fixed. We sent screenshots of the problem each time and yet no one seems to care but rather send a canned response that the problem is fixed when it isn't.
Hi there, We're really sorry to hear about your experience and that you've had to downgrade our rating from 5 stars to 1 star. We've recently been experiencing some 404 issues with the Ecologi site which resulted in it intermittently going down. Our tech team have worked hard to deploy a fix for this and has confirmed that the issues are now resolved and that the website is functioning as normal. We understand completely your frustrations with this issue and that you've not received a great customer experience. At Ecologi, we always aim to provide the highest quality customer support, assisting our members to meet their climate action goals. Once again we're really sorry to hear that this hasn't been your experience on this occasion. As a result of this, we'll be reviewing our Shopify app to highlight improvements that can be made, as well as improving our uptime status messaging and the support of the Shopify app. We hope that you'll continue to use Ecologi as your tree-planting partner 🌳 Best wishes, The Ecologi team 🌱
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